“Civilised” Aer Lingus seeks to differentiate itself from Ryanair
Mr Mueller has announced Aer Lingus will adopt a hybrid model positioned between discount and full-service carriers and utilise alliances and franchises more effectively to provide a network relevant to travellers. See related report: Aer Lingus pilots see the light; will other airlines’ unions feel the urge?
Aer Lingus will no longer attempt to undercut rival (and shareholder) Ryanair and will offer enhanced services on the ground and in the air and better long-haul connections (via codeshare partners), in an attempt to differentiate it from its low cost rivals.
Mr Mueller stated, “the customer will decide where to position Aer Lingus on a particular flight…We offer the basics of transportation then [passengers] add what is needed, as opposed to a full-service carrier, where the extras are hard-wired.”
Specifically, Aer Lingus aims to offer faster check-in times, pre-paid meals and flights to the main city airports – a model used effectively in recent times by easyJet. British Airways is also grappling with merchandising parts of the service, as has been done with some success by carriers in the US. See related report: Ancillary revenues: Airlines to earn USD58 billion in 2010; CAPA to review Asia Pacific prospects
Aer Lingus also announced a franchise agreement with Aer Arann covering 12 routes. The flights will use Aer Arann ATR 72s branded as “Aer Lingus Regional”. Aer Lingus is now on the look out for an Asian partner to improve its coverage of the region.
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Europe selected airlines daily share price movements (% change): 26-Jan-2010