Our TV channel features the world’s largest collection of unique videos on the aviation and travel industry. We share the stories that matter to your business, with detailed analysis and commentary from key industry leaders. Watch interviews with senior executives, insights from CAPA's Executive Chairman Peter Harbison, and highlights from CAPA Events, all from the comfort of your home or office.

    IATA’s New Distribution Capability (NDC) Programme continues to be a sort after topic at CAPA’s event. At the CAPA-ACTE Global Summit & Corporate Lodging Forum 2018 in Sydney, we were delighted to host IATA’s Director NDC Program Yanik Hoyles, who provided an update on the status of NDC implementation and the impact this is having on the entire value chain.

    With a vision to inspire and encourage Indigenous Australians in to the travel industry, by providing career pathways and training, Inspire Travel Management proves there is more than just dollars on the minds of some organisations. Hear from Inspire Travel Management Managing Director Dwayne Good who discusses the origins of this impressive organisation and its aspirations for the future.

    Serko has always been a forward thinking, innovative company with its finger on the pulse. It is for this reason we caught up with Chief Executive Officer, Darrin Grafton to talk technology trends for 2019. From personalisation, to NDC and artificial intelligence, hear from this industry heavyweight about what lies ahead for travel in the year to come.

    CellPoint Mobile, CEO, Kristian Gjerding

    The digital economy has transformed consumer expectations around the way they research, purchase and experience the airline product. As a result airlines need to work hard to differentiate their product offering and deliver a personalised and seamless experience for customers throughout the entire travel process. With airlines starting to see themselves as digital companies rather than just transportation companies enabling passengers to get from A to B, there is now a greater inclination for experimentation, with many airlines (and manufacturers) leaning on creative tech start ups to find solutions for their technology, operations and customer service problems. This is creating interfaces between large aviation organisations and the growing global travel tech scene. Agility and out-of-the-box thinking seems to be the USP for many startups aiming to develop and market business model innovations for the aviation industry.
    • Is outside competition required to fire up internal creativity?
    • Are big organisations simply unable to cope with the speed of change in technology and customer behaviour?
    • Separating the wheat from the chaff, how to identify the winning ideas
    • Putting the framework in place first – deciding on an airline’s digital strategy
    • How are the global alliances utilising technology to facilitate multilateral connectivity and deliver benefits to customers of member airlines?

    Moderator: Made by Many, Founder, William Owen


    • Bluebox Aviation Systems, CEO, Kevin Clark
    • CellPoint Mobile, CEO, Kristian Gjerding
    • Miles & More, Director Strategy & Innovation, Benjamin Pfeifer
    • Skyscanner, Senior Director, Strategic Partnerships, Hugh Aitken
    Although Europe has experienced some notable waves of merger and acquisition activity in the last 14 years – such as the Air France/KLM and BA/Iberia mergers and various Lufthansa Group acquisitions – the region remains one of the most highly fragmented airline markets globally. There are more airline groups operating in Europe than in any other region in the world and their profitability is lower compared with, for example, the tightly controlled North American market. Any consolidation to date hasn’t led to any meaningful change in the structure of the European airline market, nor has the disappearance of several airlines led to greater market concentration. Clearly, consolidation has been slow and steady, but the region’s top groups wield the power and capital to significantly speed up the process. Is this on the horizon or will consolidation activity continue to amble along at its current pace?
    • Are there too many airlines in Europe for the size of the market?
    • Is consolidation the key to greater profitability?
    • What are the cultural, political and regulatory barriers that that inhibit more consolidation in Europe?
    • Will airline failures or M & A activity drive greater market consolidation?
    • Can Europe’s largest airline groups ever match the market concentration levels of their North American peers?
    • How have JVs and alliances overcome ownership and control inhibitions?
    • What is the outlook for consolidation in the LCC sector?

    ModeratorCAPA – Centre for Aviation, Executive Chairman, Peter Harbison


    • Alitalia, VP Alliances & International Affairs, Jiri Marek
    • easyJet, Regional Director, Javier Gandara
    • Eurowings, Chief Commercial Officer, Oliver Wagner
    • LOT Polish Airlines, CEO, Rafał Milczarski

    Air Malta, Chairman, Charles Mangion

    All major European carriers have overhauled their cost structures in the last decade or so in the face of liberalisation, the rise of LCCs and increasing competition. Each wave of change has been met with inevitable resistance from traditional labour forces, who have had a comparatively disproportionate impact on the aviation sector compared with other industries, in the process stymieing management restructuring efforts (and massively disrupting everyday operations) for the sake of workers’ rights.
    Already fractious relations between airline management and labour associations have reached a tipping point. The international nature of the aviation market has seen some airlines apply more relaxed labour laws from other jurisdictions regardless of where their employees are based. EU based unions for example have called out Ryanair and Norwegian for employing non EU crew on EU registered aircraft and have fought for a ban on what they deem “social dumping”. At the same time, there is also rising demand for a diminishing pool of human resources, as LCCs expand and full service carriers busily set up new subsidiaries. So – while airline managements still need to drive down costs, this is more challenging now in the context of looming pilot shortages. How will the relationship between management and unions evolve under these challenging conditions?
    • Does the aviation industry have enough human resources to service the growth ambitions of the world’s carriers? At what cost?
    • Do unions have the interest of the industry at heart?
    • What constitutes a level aviation labour playing field?
    • Are airlines too focused on a wage race to the bottom for the sake of profit?
    • As essentially inertia-seeking, can unions adapt to the rapid process of change that challenges their managements?

    Moderator: Aviation Strategy & Concepts, Managing Director, Ulrich Schulte-Strathaus


    • ALPA, Regulatory Counsel & Senior Attorney, David Semanchik
    • Vereinigung Cockpit e.V., Board Director International Affairs, Robert Spuerk


    • Austrian Aviation Association, Chairman, Peter Malanik
    • CityJet, CEO, Pat Byrne

    CAPA – Centre for Aviation, Executive Chairman, Peter Harbison