CAPA’s World Aviation Summit – CAPA Think Tank: defining aviation’s future path

Consumer patterns when it comes to searching, booking and the physical act of travel continue to shift in the post-pandemic world.

Flexibility and agility were keywords during the pandemic, and these remain priorities for consumers.

Airlines are responding to the changes, but accommodating new travel patterns is adding to industry costs, disrupting the stability and predictability of operations, and having revenue and planning impacts.