CAPA-ACTE Global Summit & Corporate Lodging Forum

Sydney, Australia
3-4 Dec 2018


08:00 Registration
InterACTE, Networking & Arrival Coffee 
08:00 Buyers-Only Breakfast - Hosted by Alienta Travel Systems
Edwin Flack Room, Level 5

09:00 Chairperson's Welcome
AstraZeneca, APAC Regional Travel Manager, Sonya Lowry
Our presenters, supported by white papers and handouts, will deliver quickfire updates on key industry metrics for 2018 with a preview of 2019. You’ll walk away with benchmarking data that will help you determine if your programme measures up.
09:05 The impact of AI on business travel - a realist's view

FCM Innovation Lab Regional Director will provide CAPA’s audience with a realist’s view of artificial intelligence (AI) and its impact on business travel.

  • What are the implications for each of the key personas in the travel ecosystem; that being the decision maker, travel booker and traveller?
  • What does it mean for providers such as TMCs?

The FCM Innovation leader will talk to the impact of AI on travel searching, booking, managing trip disruption and virtual travel assistants. The FCM Innovation leader will also weave in to his dive into the world of AI - other tech trends including the internet of things (IoT), blockchain and their link to our AI-driven future.

FCM Travel Solutions, FCM Innovation Lab Regional Director APAC, Mike Dudarenok [Download Presentation]

09:30 Sleep
HRS - Global Hotel Solutions,
Executive Director, Jon West [Download Presentation]
09:40 Environment [Download Presentation]
  • City of Sydney, Sustainability Engagement Manager, Pip Harley
  • TravelEdge Group, Head of Sales, Greg Wilken
09:55 Corporate Lodging Forum Introduction [Download Presentation]
  • HRS - Global Hotel Solutions, Executive Director, Industry Relations, Carole Poillerat
  • Troovo Technologies,Chief Executive Officer, Kurt Knackstedt 
10:05 What is the single action you have done in your travel programme that has delivered the best outcome?

Moderator: Uniglobe Travel International, Managing Director Asia/Pacific, David Hughes

  • Commonwealth Bank of Australia, Executive Manager, Commercial Cards, Rochelle Eldridge
  • Transurban, Global Travel and Expense Procurement, Stephanie Maisano
10:40 InterACTE, Networking & Coffee Break


Hosted by Carlson Wagonlit Travel

Personalize your hotel program to Increase Employee Engagement [Download Presentation]

Description: Today’s business traveler craves customization unlike never before as technology paves the path for endless opportunity.  For travel managers, the key lies in creating a personalized user experience—because if you don’t—they’ll find an outside program channel that does.  In this session, discover how understanding your travelers’ unique choices can drive their engagement and value for your organization.

RoomIt by CWT, Vice President Sales, Veronique Lescaut
CWT Solutions GroupSenior Manager, Global Presales Data & Analytics, Helene Bushfinck

11:20 Workshop Sessions
Corporate Lodging Forum: Brisbane Room Workshop Room: Wentworth Ballroom
Workshop A
How to stay connected with your travelers before, during and after the trip
It's all about adoption! Without it, you will be not be able to achieve neither savings, nor duty of care objectives. The business trip is never an objective, it is just a way to go somewhere for a business meeting, external or internal. Business Travelers just want to make it simple, smooth and have the most efficient and nice travel experience.

Most of the non compliant booking and purchasing decisions are made during trips as travelers want a quick fix solution and do not pay attention to the travel policy while on trip.

You want them to follow the travel policy and use the chosen booking channels to ensure you have spend and activities visible.

This session will demonstrate how customer care technologies will enable the continuous connection with your travelers to ensure both compliance and traveler satisfaction.

Hosted by HRS – Global Hotel Solutions
Moderator: Festive Road, Principal, Mike Orchard

  • Amadeus IT Pacific, Head of Sales - Business Travel, Gena Signorini
  • Genesys, Strategic Director - Digital & Innovation, James Walford
  • HRS - Global Hotel Solutions, Executive Director, Industry Relations, Carole Poillerat
  • NARTA International, Procurement Manager, Jen Barclay

Workshop B

Traveller engagement and OBT Optimisation: Your ticket to big savings

Are you seeing diminishing returns to your travel program?

Do your travellers make the right decisions for your organisation and for themselves?

An MIT study across 142 countries found that only 14% of employees feel engaged. Yet the success of your travel program heavily relies on your employees’ understanding and acceptance of its objectives.

In addition, technology evolves every 18 months on average and companies as well as customers everywhere rely on technology to create and find a positive sphere of choices.

However, most of the tools that are provided to travellers are not set up efficiently to drive the behaviours that will support your travel program’s objectives.

In this session, we’ll discuss how you can transform your employees from reluctant participants to enthusiastic supporters, using behavioural economics, merchandising and technology optimisation as well as consumer marketing tactics within your organisation.

We will also showcase real life examples of success stories so you leave equipped with the right strategies to elevate your program and reach new levels of financial returns and traveller satisfaction.

Hosted by Advito

  • Advito, Senior Director and Regional Leader, APAC, Claire Ollivier [Download Presentation]
  • Advito, Senior Consultant, Paljor Lama
12:05 Transition time
12:10 Workshop Sessions
Workshop C

Reconnect demand and supply continuously to achieve more savings
What's the point of negotiating a hotel programme if your travelers are booking outside? The super fragmented and volatile lodging market is quite impossible to follow if you are not a specialist. Hotels are opening and closing everyday and changing their rates every hour according to their occupancy.

As long you encompass the whole global offer, you are in a buyer market and you have numerous negotiation opportunities by diversifying your offer, which will allow you as well to meet your various traveler profile requirements. This is an ongoing process as demand and offer are not fixed for a year.

This session will show you a real case of how a corporation has benefited from choosing a continuous lodging approach.

Moderator: HRS - Global Hotel Solutions, Executive Director, Industry Relations, Carole Poillerat

  • Curtin University, Manager, Travel Operations, James Evers
  • HRS - Global Hotel Solutions, Director of Sourcing APAC, John Ma
  • Shangri La Hotel Sydney, Director of Business Development – Corporate, Helene Roy
  • Troovo Technologies, Chief Executive Officer, Kurt Knackstedt 
Workshop D

Challenging how we position the management of MICE in the corporate travel program

A strongly lead informative workshop that will seek to understand what are the challenges to embracing MICE within a managed program. Looking and discussing how organisations such as Ernst & Young and Merck have implemented good business practises and seeking to set a framework for expanding the discussion in 2019.

In this interactive workshop Rita will seek to explore what are the challenges some of the delegates in the room when it comes to managing this spend?  Questions such as can it be or should it be regulated, what business rules should we apply to spend, bespoke programs versus major off site meetings. Collective views and feedback from these workshops will shared within this session.

Hosted by AccorHotels

Moderator: Ernst & Young, Oceania Meetings & Events Program Leader, Rita Perivolarys

  • AccorHotels Australia, Director of National Sales, Anne Gill
  • MSD, ANZ Cluster Lead Strategic Sourcing & Enterprise Services, Shannon Klein

[Download Presentation]

12:50    Welcome to lunch 12:50    Welcome to lunch
               United Airlines,
Leisure Sales Manager, Chris Petty
13:00 InterACTE, Networking & Lunch Break - Hosted by United Airlines

14:00 Workshop Sessions
Corporate Lodging Forum Room: Brisbane Room Workshop Room: Wentworth Ballroom
Workshop E

Create your business and connect the dots

Getting management endorsement is key to implement your strategy; but how to sell the story and build a proper business is fundamental to have the right level of engagement; Building the right business case will help you to have the right conversation with the key stakeholders and sell your category strategy.

Hosted by HRS – Global Hotel Solutions

HRS - Global Hotel Solutions, Director Global Accounts & Partnerships Asia Pacific, Roelant Horree
Group Category Manager, Malik Kenouche

Workshop F
What is best practice for travel buyers/managers in the realm of payments
  • How has the regulatory environment evolved and how will it impact and influence corporate travel payments?
  • What is the role of mobile and virtual payments in improving expense management and compliance?
  • What are some of the challenges and opportunities in effecting payments to suppliers across the APAC region?
Moderator: The Initiatives Group, Managing Director, Lance Blockley
  • AirPlus International, Commercial Director, David Newington
  • Mastercard, Director, Gregor Lochtie
  • WEX, Commercial Director, Richard Cogswell
14:50 Support
International SOS, Regional Security Director, James Robertson [Download Presentation]
15:00 Book
BCD Travel, Managing Director, Tass Messinis [Download Presentation]
15:15 InterACTE, Networking & Coffee Break
16:00 Introduction: The future of corporate travel, the evolving role of the TMC and the impact of NDC
Festive Road, Principal, Mike Orchard [Download Presentation]

NDC - The Way Forward
The what, why and how of NDC. An overview of what NDC is, what’s coming and by when
Amadeus IT Pacific, Managing Director Corporations, Ingrid Picard [Download Presentation]
16:15 Roundtable: The future of corporate travel, the evolving role of the TMC and the impact of NDC.
In this important roundtable, we bring together some of the most influential people in the corporate travel industry today to discuss the future of the industry and the key drivers for change. The role of the TMC in today’s environment, the pros and cons of engaging with a TMC and the role of IATA’s New Distribution Capability (NDC) are just some of the topics to be discussed.

During this interactive session you will have the opportunity to learn more about the status of NDC, discuss the key drivers of change across the business travel industry and interact with our panel of experts to hear their views on “what’s next?”

The TMC in the next few years: what is their role in today’s travel environment, are they still relevant and what changes can we expect?
One of the biggest decisions a buyer has to make is whether to partner with a TMC, and like any big decision there are many different factors to consider. Once considered a central pillar of the industry, the role of the TMC has evolved as more and more clients move towards direct supplier negotiations. TMCs have the knowledge, contacts and back office systems that can prove invaluable in assisting buyers with the management and planning of their programmes but may show disposition to certain suppliers and impose expensive transaction fees. Being confined to one provider also means there’s an inherent lack of choice and flexibility with the kinds of booking tools on offer.

Meanwhile, the industry is on the cusp of changes that will help facilitate greater transparency - but this may require buyers to “knit together” their travel programmes in ways they have not had to previously.  For example, the buyer may need an agreement with several airlines, a TMC, a reporting company, an online booking tool, potentially a GDS … and others. While those separate relationships bring the transparency some buyers have been asking for, they are not as easy as having a centralised service offering via the TMC.  As these models evolve, do buyers still want transparency if it also means greater complexity, or are they happy to keep paying TMC transaction fees - even if those costs may need to change as the industry commercial models change?

Driver for change: How will NDC change the airline distribution model and what will this mean for the customer? 
NDC has promised to deliver a seamless booking experience for the customer by allowing airlines to provide an enhanced retail offering through indirect distribution channels. This means third parties like agents/TMCs have full access to all of an airline’s product, including ancillaries, and can book non ticket items in one transaction. This panel will provide an overview of what NDC means for the travel industry and travel buyer and whether it is having a material impact on how airlines are marketing and distributing their product. It will examine the future role of incumbent intermediaries such as the GDS and whether airline surcharges on fares booked outside NDC channels is a sustainable strategy.

Have your say: Come prepared with questions for our roundtable or share your thoughts on the future of the industry.

Moderator: Festive Road, 
Principal, Mike Orchard

  • AFTA, Chief Executive, Jayson Westbury
  • American Airlines, General Manager Australia and New Zealand Sales, Simon Dodd
  • ATMC, Chairman, Rob Dell
  • Amadeus IT Pacific, Managing Director Corporations, Ingrid Picard
  • Corporate Travel Management, Global Head of Partnerships, Scott Ward
  • IATA, Director NDC Program, Yanik Hoyles
17:25 Closing remarks from Chairperson
APAC Regional Travel Manager, Sonya Lowry
17:35 Closing Networking Reception
18:30 Summit Close