CAPA-ACTE Global Summit & Corporate Lodging Forum

Most of the non compliant booking and purchasing decisions are made during trips as travelers want a quick fix solution and do not pay attention to the travel policy while on trip.

You want them to follow the travel policy and use the chosen booking channels to ensure you have spend and activities visible.

This session will demonstrate how customer care technologies will enable the continuous connection with your travelers to ensure both compliance and traveler satisfaction.

Hosted by HRS – Global Hotel Solutions
Moderator: Festive Road, Principal, Mike Orchard

• Amadeus IT Pacific, Head of Sales - Business Travel, Gena Signorini
• Genesys, Strategic Director - Digital & Innovation, James Walford
• HRS - Global Hotel Solutions, Executive Director, Industry Relations, Carole Poillerat
• NARTA International, Procurement Manager, Jen Barclay

Traveller engagement and OBT Optimisation: Your ticket to big savings

Are you seeing diminishing returns to your travel program?

Do your travellers make the right decisions for your organisation and for themselves?

An MIT study across 142 countries found that only 14% of employees feel engaged. Yet the success of your travel program heavily relies on your employees’ understanding and acceptance of its objectives.

In addition, technology evolves every 18 months on average and companies as well as customers everywhere rely on technology to create and find a positive sphere of choices.

However, most of the tools that are provided to travellers are not set up efficiently to drive the behaviours that will support your travel program’s objectives.

In this session, we’ll discuss how you can transform your employees from reluctant participants to enthusiastic supporters, using behavioural economics, merchandising and technology optimisation as well as consumer marketing tactics within your organisation.

We will also showcase real life examples of success stories so you leave equipped with the right strategies to elevate your program and reach new levels of financial returns and traveller satisfaction.

Hosted by Advito

• Advito, Senior Director and Regional Leader, APAC, Claire Ollivier [Download Presentation]
• Advito, Senior Consultant, Paljor Lama

Reconnect demand and supply continuously to achieve more savings
What's the point of negotiating a hotel programme if your travelers are booking outside? The super fragmented and volatile lodging market is quite impossible to follow if you are not a specialist. Hotels are opening and closing everyday and changing their rates every hour according to their occupancy.

As long you encompass the whole global offer, you are in a buyer market and you have numerous negotiation opportunities by diversifying your offer, which will allow you as well to meet your various traveler profile requirements. This is an ongoing process as demand and offer are not fixed for a year.

This session will show you a real case of how a corporation has benefited from choosing a continuous lodging approach.

Moderator: HRS - Global Hotel Solutions, Executive Director, Industry Relations, Carole Poillerat

• Curtin University, Manager, Travel Operations, James Evers
• HRS - Global Hotel Solutions, Director of Sourcing APAC, John Ma
• Shangri La Hotel Sydney, Director of Business Development – Corporate, Helene Roy
• Troovo Technologies, Chief Executive Officer, Kurt Knackstedt 

Challenging how we position the management of MICE in the corporate travel program

A strongly lead informative workshop that will seek to understand what are the challenges to embracing MICE within a managed program. Looking and discussing how organisations such as Ernst & Young and Merck have implemented good business practises and seeking to set a framework for expanding the discussion in 2019.

In this interactive workshop Rita will seek to explore what are the challenges some of the delegates in the room when it comes to managing this spend?  Questions such as can it be or should it be regulated, what business rules should we apply to spend, bespoke programs versus major off site meetings. Collective views and feedback from these workshops will shared within this session.

Hosted by AccorHotels

Moderator: Ernst & Young, Oceania Meetings & Events Program Leader, Rita Perivolarys

• AccorHotels Australia, Director of National Sales, Anne Gill
• MSD, ANZ Cluster Lead Strategic Sourcing & Enterprise Services, Shannon Klein

[Download Presentation]

Create your business and connect the dots

Getting management endorsement is key to implement your strategy; but how to sell the story and build a proper business is fundamental to have the right level of engagement; Building the right business case will help you to have the right conversation with the key stakeholders and sell your category strategy.

Hosted by HRS – Global Hotel Solutions

HRS - Global Hotel Solutions, Director Global Accounts & Partnerships Asia Pacific, Roelant Horree
&
Fonterra, Group Category Manager, Malik Kenouche

• How has the regulatory environment evolved and how will it impact and influence corporate travel payments?
• What is the role of mobile and virtual payments in improving expense management and compliance?
• What are some of the challenges and opportunities in effecting payments to suppliers across the APAC region?

• AirPlus International, Commercial Director, David Newington
• Mastercard, Director, Gregor Lochtie
• WEX, Commercial Director, Richard Cogswell