CAPA-ACTE Global Summit & Corporate Lodging Forum

Sydney, Australia
3-4 Dec 2018


12:00 Registration
InterACTE, Networking & Arrival Light Lunch
13:00 Chairperson's Welcome
AstraZeneca, APAC Regional Travel Manager, Sonya Lowry
Exciting times ahead: Demographic, Geopolitical and Economic risks and opportunities await
What new things can we expect in our world for next year and onwards?
13:10 Demographics
Bernard Salt is widely regarded as one of Australia’s leading social commentators by business, the media and the broader community. He is the Managing Director of The Demographics Group and will reveal insights into social, generational and demographic matters that will impact your business and travel programme.
The Demographics Group, Managing Director, Bernard Salt
13:55 Evolution
American Express Global Business Travel, Head of Government and Enterprise Sales, Rob Dell
14:05 Economic Outlook Leading economist and commentator, Sarah Hunter will deliver a compelling review of latest national and global economic and trade trends, and what’s in store for 2019. You’ll walk away with numerous insights on how your business and sector will fare, and what it means for corporate travel.
BIS Oxford Economics, Chief Australia Economist, Sarah Hunter [Download Presentation]
14:30 Where to next in Aviation?
CAPA's Executive Chairman will draw on 45-years of aviation industry wisdom to enlighten us on the impact of new aircraft, airline business models, airport systems and better a future view of what we’ll be seeing and experiencing in the next few years.
CAPA - Centre for Aviation, Executive Chairman, Peter Harbison
14:50 Beyond the bottom line
A thoughtful interview with QBT and Inspire Travel Management 
who have both embraced their role in the Australian Community by improving employment and economic outcomes for Indigenous Australians.
  • Inspire Travel Management, Managing Director, Dwayne Good
  • Ord Minnett, Senior Research Analyst, John O’Shea
  • QBT Travel, Head of Account Management, Emma Duff


InterACTE & Coffee Break - Hosted by Egencia


Hosted by Carlson Wagonlit Travel

Can you really have it all? Balancing customer needs with traveller experience 
Is it possible to have travel program compliance AND a wonderful experience for your travelers? The answer might surprise you! Come and explore if redesigning your travel program can balance the experience your travelers look for and what your company needs.

Carlson Wagonlit Travel, Director, Program Management, Suzanne Quinn
Carlson Wagonlit Travel, Senior Director Global Program Management Energy Resources & Marine, Marty Lonergan


16:00 The future of airport technology and the passenger experience
As the largest gateway into Australia, Sydney Airport will be on hand to share insights into leading edge technologies and practices that airports are adopting to improve travel mobility and seamlessness.
Sydney Airport, General Manager, Technology, Stuart Rattray [Download Presentation]
16:20 Tech Studio session: A peek over the fence
Rapid fire presentations on modern technologies and game changers for 2019
  • 16:20 Tech Session One: Troovo Technologies, Chief Executive Officer, Kurt Knackstedt [Download Presentation]
  • 16:30 Tech Session Two: Serko, Chief Executive Officer, Darrin Grafton
  • 16:40 Tech Session Three: Airbnb, Regional Lead, Airbnb for Work, Alvan Yong
                                                  Ernst & Young, Partner, Asher Joseph [Download Presentation]
17:00 Meeting customer expectations in a fast-moving and digital world
Qantas, Chief Customer Officer, Vanessa Hudson
17:25 Closing remarks from Chairperson
APAC Regional Travel Manager, Sonya Lowry
17:35 Networking Cocktails and Canapes – Hosted by American Airlines
Level 5, Garden Court Terrace
19:35 End of Day 1