CAPA-ACTE Global Summit & Corporate Lodging Forum

Sydney, Australia
3-4 Dec 2018

IATA’s New Distribution Capability (NDC) Programme continues to be a sought after topic at CAPA’s event. At the CAPA-ACTE Global Summit & Corporate Lodging Forum 2018 in Sydney, we were delighted to host IATA’s Director NDC Program Yanik Hoyles, who provided an update on the status of NDC implementation and the impact this is having on the entire value chain.

With a vision to inspire and encourage Indigenous Australians in to the travel industry, by providing career pathways and training, Inspire Travel Management proves there is more than just dollars on the minds of some organisations. Hear from Inspire Travel Management Managing Director Dwayne Good who discusses the origins of this impressive organisation and its aspirations for the future.

Serko has always been a forward thinking, innovative company with its finger on the pulse. It is for this reason we caught up with Chief Executive Officer, Darrin Grafton to talk technology trends for 2019. From personalisation, to NDC and artificial intelligence, hear from this industry heavyweight about what lies ahead for travel in the year to come.

The CAPA-ACTE Global Summit & Corporate Lodging Forum was held in Sydney on 3-4 December 2018 with the theme of “Embracing Change”. The Summit begun with big picture keynotes on the demographic, geopolitical and economic climate shaping our world, followed by more detailed discussions on the latest travel industry trends and practices. Hear first hand experiences from those that attended our 2018 CAPA-ACTE Global Summit & Corporate Lodging Forum.

A thoughtful interview with QBT and Inspire Travel Management who have both embraced their role in the Australian Community by improving employment and economic outcomes for Indigenous Australians.

Inspire Travel Management, Managing Director, Dwayne Good
Ord Minnett, Senior Research Analyst, John O’Shea
QBT Travel, Head of Account Management, Emma Duff

CAPA’s Executive Chairman will draw on 45-years of aviation industry wisdom to enlighten us on the impact of new aircraft, airline business models, airport systems and better a future view of what we’ll be seeing and experiencing in the next few years.

CAPA – Centre for Aviation, Executive Chairman, Peter Harbison

The City of Sydney’s sustainability programme has been recognised around the world as a leader in improving the impact industries have on the environment. The programme’s latest idea is to tackle the growing impact of accommodation providers by asking corporate travel buyers to include rating requirements in RFPs. Hear from City of Sydney sustainability engagement manager Pip Harley who explains what buyers and accommodation providers can do to improve their footprint.


American Express Global Business Travel, Head of Government and Enterprise Sales, Rob Dell

As the largest gateway into Australia, Sydney Airport will be on hand to share insights into leading edge technologies and practices that airports are adopting to improve travel mobility and seamlessness.

Sydney Airport, General Manager, Technology, Stuart Rattray

Rapid fire presentations on modern technologies and game changers for 2019

Rapid fire presentations on modern technologies and game changers for 2019

Rapid fire presentations on modern technologies and game changers for 2019

City of Sydney, Sustainability Engagement Manager, Pip Harley
TravelEdge Group, Head of Sales, Greg Wilken


HRS – Global Hotel Solutions, Executive Director, Jon West

HRS – Global Hotel Solutions, Executive Director, Industry Relations, Carole Poillerat 
Troovo Technologies, Chief Executive Officer, Kurt Knackstedt

Moderator: Uniglobe Travel International, Managing Director Asia/Pacific, David Hughes

Commonwealth Bank of Australia, Executive Manager, Commercial Cards, Rochelle Eldridge
Transurban, Global Travel and Expense Procurement, Stephanie Maisano

Leading economist and commentator, Sarah Hunter will deliver a compelling review of latest national and global economic and trade trends, and what’s in store for 2019. You’ll walk away with numerous insights on how your business and sector will fare, and what it means for corporate travel.

BIS Oxford Economics, Chief Australia Economist, Sarah Hunter


International SOS, Regional Security Director, James Robertson


BCD Travel, Managing Director, Tass Messinis

  • How has the regulatory environment evolved and how will it impact and influence corporate travel payments?
  • What is the role of mobile and virtual payments in improving expense management and compliance?
  • What are some of the challenges and opportunities in effecting payments to suppliers across the APAC region?

Moderator: The Initiatives Group, Managing Director, Lance Blockley

  • AirPlus International, Commercial Director, David Newington
  • Mastercard, Director, Gregor Lochtie
  • WEX, Commercial Director, Richard Cogswell

In this important roundtable, we bring together some of the most influential people in the corporate travel industry today to discuss the future of the industry and the key drivers for change. The evolving role of the TMC and the potential changes and opportunities created by of IATA’s New Distribution Capability (NDC) are just some of the topics to be discussed.

During this interactive session you will have the opportunity to learn more about the status of NDC, discuss the key drivers of change across the business travel industry and interact with our panel of experts to hear their views on “what’s next?”

The TMC in the next few years: what is their role in today’s travel environment, are they still relevant and what changes can we expect?
One of the biggest decisions a buyer has to make is whether to partner with a TMC, and like any big decision there are many different factors to consider. Once considered a central pillar of the industry, the role of the TMC has evolved as more and more clients move towards direct supplier negotiations. TMCs have the knowledge, contacts and back office systems that can prove invaluable in assisting buyers with the management and planning of their programmes but may show disposition to certain suppliers and impose expensive transaction fees. Being confined to one provider also means there’s an inherent lack of choice and flexibility with the kinds of booking tools on offer.Meanwhile, the industry is on the cusp of changes that will help facilitate greater transparency – but this may require buyers to “knit together” their travel programmes in ways they have not had to previously.  For example, the buyer may need an agreement with several airlines, a TMC, a reporting company, an online booking tool, potentially a GDS … and others. While those separate relationships bring the transparency some buyers have been asking for, they are not as easy as having a centralised service offering via the TMC.  As these models evolve, do buyers still want transparency if it also means greater complexity, or are they happy to keep paying TMC transaction fees – even if those costs may need to change as the industry commercial models change?

Driver for change: How will NDC change the airline distribution model and what will this mean for the customer? 
NDC has promised to deliver a seamless booking experience for the customer by allowing airlines to provide an enhanced retail offering through indirect distribution channels. This means third parties like agents/TMCs have full access to all of an airline’s product, including ancillaries, and can book non ticket items in one transaction. This panel will provide an overview of what NDC means for the travel industry and travel buyer and whether it is having a material impact on how airlines are marketing and distributing their product. It will examine the future role of incumbent intermediaries such as the GDS and whether airline surcharges on fares booked outside NDC channels is a sustainable strategy.

Moderator: Festive Road, Principal, Mike Orchard

  • AFTA, Chief Executive, Jayson Westbury
  • American Airlines, General Manager Australia and New Zealand Sales, Simon Dodd
  • ATMC, Chairman, Rob Dell
  • Amadeus IT Pacific, Managing Director Corporations, Ingrid Picard
  • Corporate Travel Management, Global Head of Partnerships, Scott Ward
  • IATA, Director NDC Program, Yanik Hoyles