Monarch flight cancellations - Wednesday 21-Apr-2010

Flights operating after 13.00 are currently suspended and a further update will be provided by 09.00 on Wednesday 21 April .

Passengers booked to travel on suspended Monarch charter flights (MON flight numbers) are advised to contact their Tour Operator.

Customers wishing to change the date of their scheduled flight (ZB flight numbers) (if departing in at least four hours time) can do so online by visiting the Manage Flight Bookings <http://bookflights.monarch.co.uk/memberbookingmanager.aspx> area of Monarch.co.uk and selecting the "change a flight <http://bookflights.monarch.co.uk/memberbookingmanager.aspx> " option. Any fees or fare difference incurred for the date change can then be claimed back by contacting Monarch at a later date via phone, email or post. If you have a flight due to depart in less than 4 hours time or the date/time of the flight has already passed, you will not be able to make changes online and will need to email or call us to arrange to be re-booked onto another flight.

Note - online date changes are only available for scheduled flight customers who booked their flight directly with Monarch.

You can email us your re-booking or refund requests - just click here and fill out our email contact form <http://www.monarch.co.uk/contact-us/flights> , selecting the enquiry type of "FLIGHT CANCELLATIONS due to volcanic ash" and select whether you are requesting a refund or a re-booking. Please ensure you enter your booking reference number so that we can respond to your rebook / refund request as promptly as possible.

You might find some of the questions and answers below useful in relation to the volcanic ash cloud situation:

How can I find out when flights will start again? <http://www.monarch.co.uk/faq/flights/customer-service/start-of-flights>

How long will it take you to respond to my email? <http://www.monarch.co.uk/faq/flights/customer-service/email-response-time>

I am unable to change my flight online, what can I do? <http://www.monarch.co.uk/faq/flights/customer-service/unable-to-change-flight>

I have sent you a refund request because my flight has been cancelled due to the ash cloud, how long will it take to process it? <http://www.monarch.co.uk/faq/flights/customer-service/refund-request-processing>

Once flights are allowed to operate again, how will passengers be prioritised? <http://www.monarch.co.uk/faq/flights/customer-service/priority-passengers>

All passengers booked to travel on cancelled Monarch scheduled flights (ZB flight numbers) can call the Monarch Customer Contact Centre on the following numbers to rebook an alternative flight departing within 30 days or to arrange a full refund. Please note that due to the current uncertainty around when airspace over the UK and Northern Europe will open, no Monarch scheduled flights departing before 23.59 on Friday 23 April will be available to book. Customers are advised that high call volumes into Monarch's Customer Contact Centre are resulting in long call waiting times and are asked to be patient whilst their call is answered.

08719 40 50 40 - if calling from the UK

+44 8719 40 50 40 - if calling from overseas on a UK mobile

800 099 260 - if calling from Spain, the Canary or Balearic Islands (landline only)

20041169 - if calling from Gibraltar

800 860270 - if calling from Portugal

800 95242 - if calling from Cyprus

All passengers booked to travel on cancelled scheduled flights (ZB flight numbers), who booked via Cosmos or Avro are advised to contact Cosmos or Avro.

For customers with Monarch Holidays or Monarch Hotels bookings please visit the holidays section of monarch.co.uk for further information.

Passengers requiring welfare or accommodation are advised to contact their travel insurance or Monarch on their return. Further information can be found on the British Foreign and Commonwealth website www.fco.gov.uk <http://www.fco.gov.uk>