ASEAN collaborate on efforts to improve customer service

Association of Southeast Asian Nations (ASEAN) International Airports Association meeting held on 25-Feb-2010 concluded with an agreement that the Philippines will assist other countries' airports improve their customer service programmes (Business World, 26-Feb-2010). Another commitment made after the meeting was for the drafting of a passenger service charge refund policy on forfeited tickets, with Malaysia to take the lead role in the effort. The commitment seeks to give customers a chance to refund terminal fees should they not go on the actual trip.