Update to our international schedule

Please note: all services are subject to change as governments continue to introduce or update travel and border restrictions.

Tasman:

Sydney - Auckland: 8 x return flights per week.
Brisbane - Auckland: 4 x return flights per week.
Melbourne - Auckland: 7 x return flights per week.
All other Tasman services will be cancelled.
The Islands:
Auckland - Niue, Fiji, Samoa, Tonga, Rarotonga: 1 x return flight per week to each destination.
Sydney - Norfolk Island: 2 x return flights per week.
Brisbane - Norfolk Island: 2 x return flights per week.
All other Island services will be cancelled.
Long haul:
Auckland - Los Angeles: 1 x return daily flight.
Auckland - San Francisco: 3 x return flights per week.
Auckland - Hong Kong: 3 x return flights per week.
Auckland - Seoul: 1 x return flight per month with except December 2020 with 2 x return flights operating. Dates flights operate to Seoul are 13 Nov, 4 Dec, 18 Dec 2020, 22 Jan, 19 Feb and 19 Mar 2021. The return Seoul - Auckland service departs 2 days later.
Auckland - Narita: 1 x return flight per week.
Auckland - Shanghai: 2 x return flights per week.
All other long haul international services will be cancelled.
The Customer Flexibility Policy has been extended to include travel to 31 March 2021 (previously 31 December 2020). Please ensure you check your queues for impacted bookings over the coming days.

Below are the options for your customers affected by cancellations:

Hold their ticket in credit:
As per the COVID-19 credit policy (the credit is available for rebooking by 31 December 2021 for travel by 31 December 2022).
Change their flight:
The change must be actioned before the original date of travel.
One change is permitted with the change fee waived; change is permitted within system range.
For travel on Air New Zealand operated flights, no additional collection applies. Book the same or next best available booking class in the same cabin and/or product type. If the change requires a requote or a reissue any additional taxes must be collected.
For travel on other airlines, the same booking class originally booked must be rebooked, if this is not available please contact Agency Sales.
Refund:
Normal refund rules apply.
Please refer to the Customer Flexibility Guide for the full options available for your customers.

For updated information on any country a customer is travelling to/from, please refer to the COVID-19 Government website or the IATA website (powered by Timatic).

Thank you for your patience and continued support.

Additional check-in requirements for flights to China

We have been advised by the Chinese Embassy that all passengers arriving into China from 3 September 2020 are required to provide the documents below at check-in. If these are not provided passengers will be denied boarding.

A QR Health Code with Green HS status for Chinese passport holders. The QR code for Chinese passport holders can be accessed via the WeChat App and must be set up in advance of travel to capture the health check requirements set out by the Chinese Government. This includes uploading evidence of a negative COVID-19 test, received within 3 days of departure to mainland China. This information is assessed and validated by the Chinese health authorities to generate an approved QR Green Health Status code, which is to be presented at check-in. If this code is not presented or does not reflect a Green HS code, the passenger will be denied boarding at the departing airport.

Health Declaration Letter signed and sealed by the Chinese Embassy, for foreign nationals.
Foreign nationals are required to complete a Health Declaration Form which is to be sent to the Chinese Embassy along with a negative COVID-19 test, received within 3 days of departure to mainland China. The Chinese Embassy or Consulate General will assess and validate the information. If health requirements are met, this form will be signed and sealed and emailed back to the customer to print and present at check-in. Foreign nationals, without a signed and sealed Health Declaration Form will be denied boarding at the departing airport.
Please visit the China Consulate website for more information.