MONDAY 25 NOVEMBER 2019
08:00	Registration, Networking & Coffee
09:00	Chairpersons' Welcome CTC - Corporate Travel Community , Global Head of Corporate Travel Relations, Catherine Craig CTC - Corporate Travel Community, Executive Director, Dr. Benson Tang
09:05	CTC Vision & Launch Established in April 2019 by CAPA – Centre for Aviation, CTC – the Corporate Travel Community – is a network of corporate travel buyers and other personnel, who manage their organisations’ travel portfolios. Its mission is simple: to help corporate travel buyers progress in their roles and careers, by providing them with information, data and networking opportunities. The CTC – Corporate Travel Community meets regularly for training, social events, seminars and summits across Asia’s major business centres. CAPA – Centre for Aviation, Managing Director, Derek Sadubin CTC - Corporate Travel Community , Global Head of Corporate Travel Relations, Catherine Craig CTC - Corporate Travel Community, Executive Director, Dr. Benson Tang
09:10	The Future: Human + Tech. Who Gets The Upper Hand? AI & Bot Strategist, Customer Experience Futurist & Entrepreneur, Catriona Wallace [Download Presentation] Dr Catriona Wallace is an entrepreneur in the Artificial Intelligence field, and Founder & Executive Director of the second only woman led business to list on the Australian Stock Exchange. Dr Catriona Wallace has been recognised by the Australian Financial Review as the Most Influential Woman in Business & Entrepreneurship (2018). Catriona has also achieved Advance Australia’s highest award in Technology & Innovation for Australians working abroad and recently won the FinTech Leader and Overall Excellence in Finance award by Women in Finance (2018). Catriona has been named among the Top 9 Female Entrepreneurs by the Sydney Morning Herald and Top 30 Women redefining business by Womens’ Agenda.
09:30	CTC Buyers Lounge proudly brought to you by ATPI Keep an eye for the lounge throughout our conference
09:35	Special presentation: “Flight shaming” and government taxes. What are the implications for corporate travel? In Europe the enormous publicity attracted by a sixteen year old Swedish girl has rattled the airline industry and is prompting government talk of aviation taxes to reduce flying. Will our region go through the same turmoil? Will there be a similar, Europop revolution? How will governments respond? When will airlines make carbon offsets mandatory? The answers to these questions will be critical to aviation and to how corporates function in the near and medium term future. Session Provocateur: CAPA - Centre for Aviation, Chairman Emeritus, Peter Harbison [Download Presentation] Moderator: CAPA - Centre for Aviation, Chairman Emeritus, Peter Harbison ACCOR, Director of Sales Performance - Business Partners, Pacific, Elizabeth Georgopoulos City of Sydney, Sustainability Engagement Coordinator, Kate Read FCM Travel Solutions, Director Global Sales & Strategic University Partnerships, Jamison Warren AI & Bot Strategist, Customer Experience Futurist & Entrepreneur, Catriona Wallace
10:35	Welcome to Networking & Coffee Break
10:40	Networking & Coffee Break Hosted by Global Hospitality Services
11:10	Concurrent Sessions

11:10 - 12:50
CTC Connect

Brought to you by CTC

One-on-one meetings form the core of the Corporate Travel Community’s new innovative “CTC Connects”, presenting corporate travel buyers and suppliers an unrivalled platform to meet and discuss business opportunities.

11:10 - 11:40
CTC Showcase

Brought to you by CWT

The seamless booking experience – from today to tomorrow
Today's travellers are connected like never before, they're looking for a simpler, consistent, more personalised booking experience. So what does a seamless booking experience look like to your employees today, and what might it look like in the not-so-distant future?

RoomIt by CWT, Business Development Manager - AU/NZ, Mark Edney

11:10 - 11:40
CTC Showcase

Brought to you by HRS

Hotel Sourcing: Best Practice for Mutual Success
Is your hotel program delivering the right results?

Is your Sourcing strategy keeping pace with changes in the global accommodation market?

Are you actually getting the rates you negotiated?

Join us to find out how the power combination of data and technology can help drive sustainable value to your organisation year after year.

HRS Australia, Managing Director, Ana Pedersen

12:00 - 12:30
CTC Showcase

Brought to you by BCD

Empower and Educate your travellers
There’s a common belief that strongly mandated and restrictive travel policies, high levels of control and top-down directives to increase compliance are paramount to the success of a travel program.
We take a different approach and believe in the benefits of a corporate travel program that informs, motivates and satisfies your travellers and leadership so you can sustain a culture of judicious travel demand and well-considered traveller behaviour. How do we achieve this? With a holistic approach that spans collaboration, policy, marketing and digital communication to make your travellers enthusiastic supporters of your travel program.
Join us for a 30-minute hands-on session on how to engage your travellers to educate them and empower them to make the right decisions, before they travel, when they are on the road and when they return home.

Advito, Senior Director, APAC, Claire Ollivier [Download Presentation]

12:00 - 12:30
CTC Showcase

Brought to you by HRS

Using Payment to Boost Hotel Stays while Driving Adoption
It's time to take the process of paying for hotels to the next level. Discover how a single platform can eliminate payment complications and increase traveller compliance. Learn how you can benefit from higher adoption and hard cost savings through level-3 data, central payments and global acceptance.

HRS Australia, Senior Operations Director, Peter Beveridge

12:30

Networking & Lunch Break
Hosted by United Airlines

EDUCATION FORUMS
13:40	Welcome back from lunch
13:45	NDC Workshop - Back to Basics Brought to you by Egencia In 2019, CAPA launched its Corporate Travel Community Education Forums which included robust discussions on NDC. One of the key take-aways from the sessions is that there is still some uncertainty in the industry of the impact of NDC on corporate programmes. In this workshop we will bring the discussion back to basics and clearly define NDC and its value for the corporate industry. What impact will direct channels have on corporate programmes? What benefits do direct channels have for the corporate traveller? Session Provocateur: Egencia, Director of Air Supply, APAC, Charles Wong [Download Presentation] Moderator: CAPA - Centre for Aviation,Global Head of Corporate Travel Relations, Catherine Craig American Airlines, Manager, Distribution Strategy - International, Yuji Watanabe Egencia, Director of Air Supply, APAC, Charles Wong NARTA International, Procurement Manager, Jen Barclay Ord Minnett, Senior Research Analyst, John O’Shea
14:30	RFPs and TMCs – the naked truth Brought to you by American Express Global Business Travel When it’s time to review your travel program, getting the best deal for your company is the absolute priority, however this can vary from year to year depending on what your company objectives. This panel looks at the different tools and tactics travel program managers have at their disposal, including reciprocity and getting the best rate, and the role data analytics can play to help you get that deal. Moderator: American Express Global Business Travel,Vice President & Regional General Manager, Australia & Southeast Asia, Jo Sully Accenture, Global Strategic Partnership Lead, Siobhan Foley ACCOR, Director of Sales Performance, Business Partners, Pacific, Elizabeth Georgopoulos AstraZeneca, APAC Regional Travel Manager, Sonya Lowry Audi Australia and Volkswagen Group Australia, Procurement Manager, Rahul Marwah FESTIVE ROAD, Principal, Mike Orchard
15:10	Virtual Cards for Virtually Everything Brought to you by Mastercard Recent developments in virtual card that makes the central payment of all air, hotel, car and TMC fees with 100% reconciliation a reality and also the provisioning of virtual cards to a mobile wallet for all on the road expenses. Moderator: CTC - Corporate Travel Community, Global Head of Corporate Travel Relations, Catherine Craig Audi Australia and Volkswagen Group Australia, Procurement Manager, Rahul Marwah Divipay, Founder and Chief Executive Officer, Daniel Knaiz Mastercard, Director Commercial Payments, Gregor Lochtie [Download Presentation]

EDUCATION FORUMS
13:40	Welcome back from Lunch United Airlines, National Sales Manager, Tim Wallis [Download Presentation]
13:45	NDC Workshop - Looking forward, a guide for experts Consider yourself an NDC Expert? The NDC topic has been one that has dominated discussions all around the world. Key parts of the corporate travel industry are now ready to look forward and delve further into the real impact of this important capability. What will NDC look like in five years? Is this complex commercial and technological distribution landscape sustainable? How are business models evolving in response? Session Provocateur: ATPI, Commercial Head for Global Corporate Business, Julian Mills Moderator: ATPI, Commercial Head for Global Corporate Business, Julian Mills CTM, Global Head of Partnerships, Scott Ward Qantas, Global Manager – Distribution Strategy & Channel Development, Anthony Collins Serko, Chief Strategy Officer, Bob Shaw University of Sydney, Travel and Expense Manager, Penny Meakes
14:30	Using Technology to Reduce Lodging Costs and Increase Traveller Satisfaction Brought to you by HRS Now it's time to connect all the pieces and bring the best hotel rates to your travellers at the first click through enhanced technology. You can now provide your business travelers with a consumer experience when booking hotels through any channel: mobile, online booking tool and offline. Technology today allows you to have bookings monitored for continuous rate review. This session will provide you with new ideas to: Increase savings; Reduce costs; and Enhance the traveller experience Moderator: HRS Australia, Managing Director, Ana Pedersen HRS Australia, Key Account Manager, Chris Day IAG, Executive Director, Ian Tulloch Serko, Head of Australasia, Murray Warner
15:10	Four Reasons Why Travel Should Partner With Human Resources Brought to you by BCD The travel manager's role continues to evolve. Today's realities place less emphasis on procurement and instead a more holistic approach to travel management. Corporate travel is becoming more aligned with Human Resources, particularly with personnel well-being and productivity. Learn how travel managers can deploy their data in support of recruitment and controlling employee attrition rates BCD Travel, HR Director - Australia, Maya Wannan [Download Presentation]

15:50	Networking & Coffee Break
16:20	Concurrent Sessions

16:20 - 18:00
CTC Connect

Brought to you by CTC

One-on-one meetings form the core of the Corporate Travel Community’s new innovative “CTC Connects”, presenting corporate travel buyers and suppliers an unrivalled platform to meet and discuss business opportunities.

16:20 - 16:50

CTC Showcase
Brought to you by Corporate Travel Management

Live NDC Demo - by Invitation Only

You’ve heard a lot of talk about the New Distribution Capability (NDC), why not come and see it LIVE and in ACTION….

At this session, you will see how customers in Australia today are accessing live Qantas NDC content aggregated with GDS and API content, all in a seamless user-friendly booking process

CTM, Chief Technology Officer, Timmo Rol
CTM, General Manager Sales, Peter Wiseman

16:20 - 16:50

CTC Showcase

Brought to you by Amadeus

How technology is creating a frictionless travel experience. The tech trends to look out for 2020 and beyond.

Providing a frictionless travel experience is important to allow employees to focus more time on doing business, rather than travel planning. Seamless travel also means greater efficiency for the business overall. In this session we explore 3 key technology trends that are helping to drive this reality:

The rise of voice technology;
Biometrics and the rise of smart cities;
When time matters – Supersonic flights and the impact for travellers.

Amadeus, Managing Director Corporations, Ingrid Picard [Download Presentation]

				17:00 - 17:30 CTC Showcase Brought to you by CTC CTC Route Capacity Analyser Training Complimentary to all CTC members, the new proprietary Route Capacity Analyser will simplify air programme selection by allowing the user to interpret industry trends and access future and historic seat capacity on any non-stop route worldwide. Join CAPA - Centre for Aviation, Managing Director, Derek Sadubin as he shares the benefits of this new tool and the invaluable insights it offers any air programme.			17:00 - 17:30 CTC Showcase Brought to you by HRS Bring cost-efficiency & transparency to your meeting and group bookings in a strategic way Up until now, travel & meetings were viewed through different lenses in most companies. In the landscape of the future, what does an optimal program structure look like? What competitive advantage do organizations gain either in the supplier market or in their own by creating a holistic strategy? This session aims to impart the benefits regarding increased savings and improved productivity. If you are interested in learning about the value of implementing a strategic meetings management program, join our session. HRS Australia, Key Account Manager, Chris Day
				17:30 - 17:35 Day One Closing Remarks from Chairperson CTC - Corporate Travel Community, Global Head of Corporate Travel Relations, Catherine Craig			17:30 - 17:35 Day One Closing Remarks from Chairperson CTC - Corporate Travel Community, Executive Director, Dr. Benson Tang

17:35	Networking Reception Hosted by American Airlines
18:35	Close of Day One

CTC-CAPA Corporate Travel Gathering - Australia