CAPA World Aviation Outlook Summit

Malta, Malta
5-6 Dec 2019

Friday 06 December 2019

Registration, Networking & Coffee
Chairman’s Welcome
CAPA - Centre for Aviation, Chairman Emeritus, Peter Harbison
Airline Keynote 
Swoop, President, Steven Greenway [Download Presentation]
Dynamic Offers: The Path to Customer-Centric Revenue Optimisation
For airlines to build more holistic retailing strategies, the worlds of customer experience and decision support are starting to converge. Travellers expect relevant offers, and airlines expect to realise the maximum revenue potential of each offer. This keynote from Sabre Travel Solutions will address how the future of offer management for airlines is evolving and how they can achieve their vision of dynamic offers through intelligent technology.

Sabre, Vice President and General Manager, Travel Solutions, Alessandro Ciancimino [Download Presentation]

Airline and Airport Investment: Leveraging new technologies to improve passenger experience and efficiency
The digital economy has transformed consumer expectations around the way they research, purchase and experience the airline product. As a result airlines need to work hard to differentiate their product offering and delivering a personalised and seamless experience for customers throughout the entire travel process. Airlines and airports that invest in technology stand to gain from a more engaged and loyal customer base, unlocking top line revenue opportunities and improving efficiencies in the process.
  • What new technologies exist to improve how airlines optimise both revenue and customer experience?
  • Will this technology allow for dynamic offers and individual offers?
  • How can airlines and airports turn big data into actionable insights that intelligently understands and delights the customer (and enhances revenue)?
  • How can each player work together to personalise and enhance the traveller experience/journey?
  • What are the opportunities and implications of AI and robotics? How can airlines and airports improve customer experience, especially as travelling continues to increase in impressive manners and airports continue to become more crowded and stressed?
  • What opportunities exist for airlines and airports to become more efficient in their operations due to AI and new technologies?

Moderator: ASM Global, Managing Director, David Stroud

  • Air Malta, Chairman, Dr. Charles Mangion
  • Infare, CCO, Harald Eisenaecher
  • Vienna International Airport, Joint CEO and COO, Julian Jaeger
  • Volantio, CEO, Azim Barodawala
State Airlines - Challenges and Strategies for Success
European Aviation Club, Chairman, Prof. Rigas Doganis [Download Presentation]
Announcement of World Aviation Summit 2020
10:40 Coffee Break & Networking
Drones: Adapting to a world of UAVs and its impact on aviation
While unmanned aircraft technology is not new, the thought of thousands of drones constantly buzzing around our skies still feels as if it belongs in a futuristic movie. However, such a sight is closer than may be expected. With flying cars among the next steps forward in innovation, it could ultimately be a partial solution to the pilot crisis that is already impacting the commercial aviation sector.
Much of the progress will depend on regulatory authorities developing robust standards, enabling new applications "and the ability of innovators to understand what technology is available to enable their vision of the future,” according to one industry leader.

Moderator: Croon Callaghan Aviation Consulting, Partner, Jim Callaghan

  • Eurocontrol, Senior ATM/U-space Expert, Dr. Giancarlo Ferrara
  • FedEx Corporate,  Staff Vice President Regulatory Affairs, Ralph Carter 
  • Nanyang Technological University, Professor, Dr James Wang
Airline Keynote: SAS towards a sustainable journey
SAS, EVP & CCO, Karl Sandlund
Social impact in the aviation industry – Environment, Flight Shaming and Taxes: Why are the airlines dropping the ball?
As customers, employees, suppliers and society at large begin to place increasing importance on corporate social responsibility, corporate leaders have started to implement practises which positively contribute to society. The big challenge for executives is how to develop an approach that can truly deliver on these ambitions. Some innovative companies have managed to overcome this hurdle by partnering with other businesses with social responsibility at its core. In this important discussion, we will hear from organisations who live and breathe social responsibility, with a specific focus on the environment and sustainability.
In Europe the enormous publicity attracted by a sixteen year old Swedish girl has rattled the airline industry and is prompting government talk of aviation taxes to reduce flying.
  • What impact is flight shaming having on global aviation?
  • How will governments respond?
  • Airlines and aviation are a soft target for environmental activists
  • Airlines led the world with a programme for reducing emissions and are increasingly efficient, but they have not got the ear of the public. What should they do?

Moderator: Skyscanner, VP Commercial, Hugh Aitken

  • Airlines for Europe, MD, Thomas Reynaert
  • LOT Polish Airlines, COO, Maciej Wilk
  • Malta International Airport, CEO, Alan Borg
  • SAS, EVP & CCO, Karl Sandlund
  • Widerøe, Chief Strategy Officer, Andreas Kollbye Aks
Social impact in the aviation industry – Gender Diversity
Back in 2010, CAPA conducted a study on the state of airline gender diversity around the world, asking “why don’t women run airlines?” The study demonstrated that 18 airlines were led by women, noting that a “velocity of change” was needed. Since then CAPA has conducted a number of panel discussions on the topic at its Summits.

Fast forward to 2019, the bad news is that the number of female airline CEOs hasn’t improved at all over the past decade and in fact has diminished. Today, only 12 airlines currently have a female in the role of CEO, president or managing director.

  • What processes can be put in place to improve gender balance in airlines?
  • What role can the industry play in improving gender diversity?
  • Will we see this improve in 2020?
Moderator: NK Consulting, Leadership Consultant, Natasa Kazmer
  • CAPA - Centre for Aviation, Chairman Emeritus, Peter Harbison
  • Datalex, Non Executive Director, Christine Ourmières-Widener
  • Korn Ferry, Senior Client Partner, Civil Aviation Practice, Michael Bell [Download Presentation]
  • LOT Polish Airlines, Head of Cabin Crew, Karolina Machura-Tiba
Industry Pulse
What will be the biggest impact on the aviation market in 2020?
Chairman’s Closing Remarks
CAPA - Centre for Aviation, Chairman Emeritus, Peter Harbison
13:50 Close of Conference & Networking Lunch
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