CAPA New Zealand Summit

Auckland, New Zealand
16-17 Oct 2019

Thursday 17 October 2019

Registration, Networking & Coffee
Chairman's Welcome
CAPA - Centre for Aviation, Chairman Emeritus, Peter Harbison
Air Vanuatu Keynote
Air Vanuatu, Chief Executive Officer, Derek Nice [Download Presentation]
Airline Q&A Roundtable: Addressing the big issues
Catch up with key Airline CEOS from New Zealand and beyond. Each with a unique 30,000 ft view of our industry, expert CEOs assert their views on the most pressing issues facing aviation and travel in New Zealand and how they are responding to these.
  • The development of new business models and new aircraft technologies
  • Aviation and airport infrastructure and capacity challenges
  • How does New Zealand attract consistent year-round airline capacity?
  • The evolution of JV, alliances and partnerships and impact on the New Zealand aviation market
  • Aviation market access and disruption
  • Trans-Tasman/Single Aviation Market
  • Carbon, sustainability and the environment
  • Airport infrastructure and capacity changes
  • Visas, security and screening

Moderator: CAPA – Centre for Aviation, Chairman Emeritus, Peter Harbison

  • Air Tahiti Nui, General Manager Pacific, Daniel Eggenberger
  • Air Vanuatu, Chief Executive Officer, Derek Nice
  • Association of South Pacific Airlines, Chief Executive Officer/Secretary General, George Faktaufon
What are the biggest issues facing the airline industry?

Moderator: CAPA – Centre for Aviation, Chairman Emeritus, Peter Harbison

  • Auckland Airport, General Manager Aeronautical Commercial, Scott Tasker
  • Aviation Week, Senior Air Transport Editor, Adrian Schofield
  • Dunedin Airport, Chief Executive Officer, Richard Roberts
  • Singapore Airlines, General Manager New Zealand, Kenny Teo
10:40 Coffee Break & Networking
11:10 Innovation driving the entire aviation ecosystem and improving the passenger experience
Technology within the aviation sector continues to evolve and develop whether it be to access new travellers, improve passenger experience or enhance customer service.

There are a range of tools available now which could assist in these areas from Customer Focused Platforms; Artificial Intelligence; Digital technology; Blockchain and many more. These solutions are designed to enable an airline to increase their revenue, evolve their retailing strategies, and increase customer satisfaction.

  • What do airlines need to do to evolve into proper travel retailers?
  • What can they learn from other travel suppliers who excel in this arena?
  • What other/newer distribution technologies are required to enable further airline growth?
  • What technology is set to shape the way the future traveller interacts with airlines and airports?
  • How will travel retail evolve after basic merchandising?
  • What technology is driving customer behaviours?
  • How can airlines provide a seamless experience for passengers to offer access to instant, comprehensive information about their journey; before, during and at arrival?

Moderator: SITA, Regional Director - Pacific, Jay Youlten

  • Amadeus, Regional Director Airlines South Pacific, Sunil Joseph
  • Auckland Airport, General Manager Technology & Marketing, Jonathon Good
  • Travelport, Commercial Director, Air Partners, Sally deFina
11:50 Closing remarks
CAPA - Centre for Aviation, Chairman Emeritus, Peter Harbison
12:00 13:00 Networking Lunch
Close of Conference