CAPA New Zealand Summit

Auckland, New Zealand

16-17 Oct 2019

Wednesday 16 October 2019

8:00	Registration, Networking & Coffee
9:00	Chairman's Welcome CAPA - Centre for Aviation, Chairman Emeritus, Peter Harbison
9:05	CAPA’s New Zealand and Asia Pacific Aviation Outlook CAPA - Centre for Aviation, Chairman Emeritus, Peter Harbison [Download Presentation]
9:25	Air New Zealand Keynote Air New Zealand, Chief Revenue Officer, Cam Wallace
9:45	Looking forward to 2025-2035-2045: The big picture outlook for aviation, travel and tourism in New Zealand. Our experts weigh in on the competitive market in New Zealand and share their insights into the long-term forecasts for travel to, from and within New Zealand in 2025-2035-2045. Moderator: CAPA - Centre for Aviation, Chairman Emeritus, Peter Harbison Air New Zealand, Chief Revenue Officer, Cam Wallace ATMC New Zealand, Chairman, Grant Bevin Auckland Airport, Chief Executive Officer, Adrian Littlewood CAPA – Centre for Aviation, Global Head of Corporate Travel Relations, Catherine Craig Tourism Industry Aotearoa, Chief Executive Officer, Chris Roberts

10:30

Coffee Break & Networking

11:00

Auckland Airport Keynote
Auckland Airport, Chief Executive Officer, Adrian Littlewood [Download Presentation]

11:20

Airline Alliances – the real impact
In 2018, a key change in allegiances influenced the domestic and regional markets as Air New Zealand switched its partnership away from Virgin Australia to the much bigger Qantas, creating a formidable force in the Australasian market.

CAPA - Centre for Aviation chairman emeritus Peter Harbison, has been quoted as saying the Tasman market is "really interesting", describing the partnership between Qantas and Air New Zealand as a "gamechanger" for the Australia-NZ market. The partnership is putting the airlines in a "very strong position", although it has not initially led to increased fares. Mr Harbison anticipates the partnership will eventually lead to higher fares on the Tasman, with Virgin Australia only occupying a "relatively small" proportion of the market".

A year on, how has the landscape changed?
What impact will this have on further upcoming Alliance changes? – Qantas/American Airlines; Air Transport International; Air New Zealand/Air Canada; Air New Zealand/United Airlines.
How do these changes impact the consumer?

Moderator: Aviation Week, Senior Air Transport Editor, Adrian Schofield

Air New Zealand, Chief Strategy, Networks and Alliances, Nick Judd
CAPA - Centre for Aviation, Chairman Emeritus, Peter Harbison
Commerce Commission, Head of Competition, Katie Rusbatch
The New Zealand Herald, Deputy Business Editor, Grant Bradley

12:05

NDC + airline distribution education forum:

What do we want?
The "Corporate Travel Community Educational Forum" continues in New Zealand with a focus on air and the impact of NDC.
In this session, we ask the custodians of key corporate travel programmes in New Zealand to bring their “burning” questions related to air and NDC.
Hear how other buyers are feeling, learn from their programmes and voice your own opinion.

The experts weigh in
As airlines work on enhancing their retail offering and improving their merchandising capability via both direct and indirect channels, a resounding message from industry players is that the real impact to corporate programmes is yet to be understood.

In response to concerns from corporate travel buyers, we bring together key industry experts to educate our audience on this important topic.

Is this increasingly fragmented and complex commercial and technological distribution landscape sustainable?
How are business models evolving in response?
What impact will direct channels have on corporate programmes?
What benefits do direct channels have for the corporate traveller?

Moderator: CAPA - Centre for Aviation, Global Head of Corporate Travel Relations, Catherine Craig

Air New Zealand, Regional General Manager Sales NZ and Pacific, Leanne Geraghty
Festive Road, Principal, Mike Orchard
Ministry of Business, Innovation & Employment, Procurement Specialist, Peter Clark
Ministry of Housing and Urban Development, Lead Procurement Advisor, Pru Popple
Serko, Chief Executive Officer, Darrin Grafton

13:00

Welcome to lunch
United Airlines, National Sales Manager, Leanne Cheeseman

13:05

Lunch Break & Networking
Hosted by United Airlines

AVIATION STREAM

14:00

Driving demand for inbound and outbound travel and tourism
New Zealand tourism aims to be a $50billion industry by 2025, and they’re well on their way to achieving this. North Asia has emerged as a large and rapidly growing market, driven primarily by tourism inbound to New Zealand. China is a particularly important driver of recent and anticipated tourism growth with Chinese visitor numbers overtaking the US and UK in 2012 to become NZ’s second largest source market (after Australia). Chinese visitors to NZ have since more than doubled from 197,000 (2012) to 418,000 (2017).

In addition, spending by domestic tourists has also surged to $23.0 billion in the latest year, up 6.5 percent ($1.4 billion) underpinned by strong increases across the accommodation, hospitality, passenger transport, and retail sectors.

For New Zealand travellers, passport ownership remains at one of the highest levels in the world – potentially because it is also one of the worlds’ strongest passports (gaining them entry into 181 countries without a visa). These factors have contributed towards a rapidly growing international market over the last five years.

While Australia still tops the list for New Zealand outbound traffic, the US has grown to be one of the most popular destinations for outbound travellers due to a combination of new direct routes and competitive airfares. In 2017, 300,000+ New Zealanders visited the United States. With a new generation of long-haul aircraft enabling routes of increasing range, carriers such as Air New Zealand are working on offering new routes which in turn will offer opportunities for further outbound travel.

Is it likely that the growth rates experienced in recent years will be maintained?
What has been the impact of the growing domestic tourism?
How will inbound tourism be affected by the new International Visitor Conservation and Tourism Levy?
What are the mid/long term inbound passenger forecasts?
What key outbound markets are performing well?
What outbound markets are ripe for growth?
How are fares out of New Zealand performing?
What routes will be opened to New Zealand thanks to new aircraft technology?

Session Provocateur: Tourism Industry Aotearoa, Chief Executive Officer, Chris Roberts [Download Presentation]

Moderator: Auckland Airport, General Manager Aeronautical Commercial, Scott Tasker

ATEED, Chief Executive Officer, Nick Hill
Tourism Industry Aotearoa, Chief Executive Officer, Chris Roberts
United Airlines, Director Australia and New Zealand, Julie Reid

14:45

Regional dispersal, the challenges and opportunities. How do we get travellers across the country?

New Zealand’s regional aviation market continues to play a vital role with plans for regional airport upgrades and potential new infrastructure.

With more time spent in NZ, visitors are travelling beyond the major cities into provincial regions which has helped to improve regional dispersal. These factors have driven the surge for more non-stop services to NZ but how can tourism be further dispersed to regional cities to share the benefits and challenges?

What is the demand outlook for travel to/from regional centres?
Is there scope for more intraregional connectivity at ports not served by point-to-point regional services?
How important is government funding to support regional development?
What are the constraints and barriers that regional/domestic carriers face?
How vital is it to have air service links to regional areas? Are these regions being adequately serviced?
What role do commercial interline agreements between smaller regional airlines and larger carriers play in enhancing the visibility of regional flight routes, and making customers aware that such options are available for travel?

Moderator: ATEED, Chief Executive Officer, Nick Hill

Air New Zealand, Head of Tourism and Regional Affairs, Reuben Levermore
BARNZ, Executive Director, Justin Tighe-Umbers
Dunedin Airport, Chief Executive Officer, Richard Roberts

CORPORATE TRAVEL COMMUNITY EDUCATION FORUMS

14:00

The accommodation outlook and
technology innovations education forum:

What do we want?
In this session we ask the custodians of key corporate travel programmes in New Zealand to bring their “burning” questions related to their accommodation programmes.

Hear how other buyers are feeling, learn from their programmes and voice your own opinion.

The experts weigh in
In response to concerns from corporate travel buyers, we bring together key industry experts to educate our audience on:

Benchmarking New Zealand/APAC against the international average;
Reviewing the supply/demand balance - which side of the ledger are we at in 2019?
What's really happening locally with rates, occupancy rates, new properties and seasonality.
How can buyers create a high performing hotel program, and reduce spend? What are the best practices for negotiating rates?
What are the best practices for negotiating rates?

Moderator: CAPA - Centre for Aviation, Global Head of Corporate Travel Relations, Catherine Craig

AECOM, Procurement and Travel Specialist ANZ, Jody Barrett
Ministry of Justice, Category Manager, Angela Williams
Booking.com, Key Account Manager, Nicole Wheat
Horwath HTL New Zealand, Director, Stephen Hamilton
IHG, Area Director of Sales & Marketing - IHG NZ, Kelly Eichholtz

14:45

Technology and payments education forum:

What do we want?
In this session we ask the custodians of key corporate travel programmes in New Zealand to bring their “burning” questions related to their technology and payments.

Hear how other buyers are feeling, learn from their programmes and voice your own opinion.

The experts weigh in
In response to concerns from corporate travel buyers, we bring together key industry experts to educate our audience on:

Virtual payments and the benefits for corporate programmes;
Maximising reporting capabilities;
New technologies available to improve payments and expense.

Moderator: CAPA - Centre for Aviation, Global Head of Corporate Travel Relations, Catherine Craig

AirPlus International, Regional Manager, John Staub
Mastercard, Director Account Management, Andrew Springgay
NZ Football, Chief Financial Officer, Hugh McAlister
Oracle Corporation, Lead Category Manager, Meeting and Events Services, JAPAC, Aileen London
TripActions, Head of Australia/New Zealand Operations, Tim Gibson

15:30

Coffee Break & Networking

16:00

Urban Air Mobility – changing the competitive landscape of short haul regional aviation as barriers to entry are lowered

Two-thirds of the global population will live in cities by 2050 and the number of megacities is predicted to rise from 33 to 43 within the next decade. With rising populations, comes a need for greater mobility solutions. With flying cars among the next steps forward in innovation, it could ultimately be a partial solution to the pilot crisis that is already impacting the commercial aviation sector, particularly on short haul and regional routes. This progress will depend on regulatory authorities developing robust standards, willingness to embrace new technology and the buy-in from aviation insurers.

We delve into integrating traditional aviation with the disruptors and the potential challenges and impacts this presents to the industry, now and in the future.

Is urban mobility an opportunity for airlines or a threat?
Are airlines likely to be the first to adopt this new technology?
What is the likely competitive impact for airlines that operate short-haul and regional routes, especially for the corporate travel market?
What is the predicted impact of the lowered barriers to entry across the market?
How can disruptors and established airline players complement each other and provide sustainable, integrated and optimised air travel solutions?

Moderator: IQ Aviation, Director, Irene King

AirShare, Chief Executive Officer, Trent Fulcher
ATMC New Zealand, Chairman, Grant Bevin
Christchurch International Airport, General Manager Corporate Affairs, Michael Singleton

16:45

Social impact in the travel aviation industry – sustainability, environment, gender and cultural diversity
As customers, employees, suppliers and society at large begin to place increasing importance on corporate social responsibility, corporate leaders have started to implement practises which positively contribute to society. The big challenge for executives is how to develop an approach that can truly deliver on these ambitions. Some innovative companies have managed to overcome this hurdle by partnering with other businesses with social responsibility at its core. In this important discussion, we will hear from organisations who live and breathe social responsibility, empowering female leaders and those businesses who are drivers for change.

Moderator: International SOS, Client Services Director, Louise Volsen

Auckland Airport, General Manager Operations, Anna Cassels-Brown
International SOS, Director of People Risk, Andy Patten
UN Women’s Empowerment Principles, Administrator, Genevieve Brown

17:30

Day One Closing Remarks from Chairperson
CAPA - Centre for Aviation, Chairman Emeritus, Peter Harbison

17:35

18:15

Networking Reception
Hosted by Star Alliance
Close of Day 1