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CAPA Canada Aviation Summit

Winnipeg, Canada
9-10 Sep 2019

Monday 9 September 2019

8:00
Registration, Networking & Coffee
9:00
Chairman’s Welcome
9:10
Welcome from Canada
Government of Canada, Minister of International Trade, The Hon. Jim Carr MP
9:20
Welcome from Manitoba
Clerk of the Executive Council and Cabinet Secretary, Fred Meier
9:30
CAPA Canada Aviation Outlook: Opportunity knocks
CAPA - Centre for Aviation, Chairman Emeritus, Peter Harbison [Download Presentation]
9:55
Host Keynote
Winnipeg Airports Authority, President & CEO, Barry Rempel
10:10
Air Canada Keynote
Air Canada,
EVP & CCO, Lucie Guillemette
10:25
Air Canada Presentations
  • Air Canada, SVP and CIO, Catherine Dyer
  • Air Canada, SVP, Air Canada Express and Government Relations, Ferio Pugliese
10:35
Canada Outlook - Part 1: Air Canada
Moderator: CAPA - Centre for Aviation, Chairman Emeritus, Peter Harbison
Panel:
  • Air Canada, SVP and CIO, Catherine Dyer
  • Air Canada, SVP, Air Canada Express and Government Relations, Ferio Pugliese
  • Air Canada, EVP & CCO, Lucie Guillemette
11:00
Coffee Break & Networking
Hosted by StandardAero
11:30
Canada Outlook - Part 2: What are the risks and challenges facing Canada and what does it mean for aviation and travel?
What are the drivers of Canada’s economic, trade, aviation and travel outlook?
Moderator: Vancouver Airport Authority, VP Federal Government Affairs, Gerry Bruno
Panel:
  • Banff & Lake Louise Tourism, President & CEO, Leslie Bruce
  • Business Council of Manitoba, President & Chief Executive Officer, Donald Leitch
  • Canadian Airports Council, President, Daniel-Robert Gooch
  • Economic Development Winnipeg, President & CEO, Dayna Spiring
  • Greater Toronto Airports Authority, President and CEO, Howard Eng
12:25
Blockbuster panel: Has Canada got its aviation access settings right?
Travel and tourism – a key driver of economic expansion – hinges on the air access arrangements made between governments. Our esteemed panel will give their views on Canada’s policy settings and weigh up the provision of access opportunities for communities across Canada, whilst balancing the interests of the established carriers.
Moderator: McGill Institute of Air & Space Law, Professor & Director, Dr. Brian Havel
Panel:
  • Air Canada, SVP, Air Canada Express and Government Relations, Ferio Pugliese
  • National Airlines Council of Canada, President and CEO, Massimo Bergamini
  • TIACA, Secretary General, Vladimir Zubkov
  • University of Winnipeg, Associate Professor, David Duval
  • WestJet, VP Industry, Corporate & Airport Affairs, Mike McNaney
13:10 Lunch Break & Networking
14:10 Canada’s International Aviation Outlook (Part A): Looking South: Transborder and beyond
How secondary markets gain their fair share of transborder flights?
Moderator: Canadian Airports Council, President, Daniel-Robert Gooch
Panel:
  • Air Canada, Senior Director, International Affairs and Facilitation, David Waugh
  • American Airlines, SVP Revenue Management, Don Casey
  • United Airlines, Director Domestic Planning and Capacity Forecasting, Mark Weithofer
14:55 Canada’s International Aviation Outlook (Part B): Looking East: Exploring the future of the Trans-Atlantic JVs and the rise of the long-haul LCCs
Moderator: Edmonton International Airport, President & CEO, Tom Ruth
Panel:
  • Air Transat, Director Network Planning and Partnerships, Sebastian Ponce
  • Delta Air Lines, Director Alliances, Justin Bates
  • Swoop, President, Steven Greenway
15:40 CAPA Membership Presentation
CAPA - Centre for Aviation,
Account Manager, Samuel Cui
15:45 Coffee Break & Networking
16:15 Successfully delivering NDC 2020 vision
Travelport, Global Vice President & Global Head of Air Travel Partners, Damian Hickey [Download Presentation]
16:30 Distribution and selling challenges: NDC to the rescue?

Legacy distribution systems have for decades presented airlines with the twin problems of high costs and product commoditisation. In efforts to address these issues, a handful of carriers throughout the world have invested heavily into establishing their own API channels with agents, while the concurrent push by IATA for airlines to implement the NDC standard has encouraged the industry to adopt a retail focused approach to distribution.

The GDS will also need to evolve in order to remain relevant and to compete effectively against other intermediaries and aggregators such as metasearch companies (some of which now have direct booking capabilities), as well as digital behemoths such as Amazon, Google, and Facebook - to gain a slice of the pie.

But as airlines work on enhancing their retail offering and improving their merchandising capability via both direct and indirect channels, a resounding message from industry players is that airlines need to consider the importance of mobile and messaging platforms, which are slowly replacing the desktop as the preferred interface for researching and booking travel.

  • Is this increasingly fragmented and complex commercial and technological distribution landscape sustainable? How will business models evolve in response? Is there a need for a direct connect aggregator?
  • Should airlines build lots of direct connects or revert back to lean, centralised distribution channels?
  • Who is going to be offering services to bridge the gap between airlines/aggregators that are NDC compliant and those that aren’t? Will it be the
  • GDS and IT providers, other airlines or speciality providers?
  • How are newer intermediaries adding value to airline distribution?
  • How do airlines enhance their digital shopfront? Are airlines over-emphasising the importance of airline.com over mobile messaging platforms and bot technologies?

Moderator: Travelport, Global Vice President & Global Head of Air Travel Partners, Damian Hickey
Panel:

  • Air Canada, SVP and CIO, Catherine Dyer
  • American Airlines, SVP, Revenue Management, Don Casey
  • Association of Canadian Travel Agencies, Chair of Board of Directors, Mary Jane Hiebert
17:15 Closing Remarks
18:00-20:00 Networking Reception: Journey to Churchill at the Assiniboine Zoo
Gateway to the Arctic
Hosted by Winnipeg Airports Authority