CAPA Australia Pacific Aviation & Corporate Travel Summit

Sydney, Australia

1-2 Aug 2018

1 August 2018

08:00	Registration, Networking & Coffee
09:00	Chairman's Welcome CAPA - Centre for Aviation, Executive Chairman, Peter Harbison
PLENARY SESSION
09:05	Host Welcome Destination NSW
09:10	CAPA Aviation Outlook CAPA - Centre for Aviation, Executive Chairman, Peter Harbison
09:30	Airport Keynote Sydney Airport, CEO, Geoff Culbert
09:50	Keynote: World economic outlook and what it means for the Australian travel industry BIS Oxford Economics, Head of Australia Macroeconomics, Sarah Hunter [Download Presentation]
10:10	Keynote American Express, Vice President - Loyalty & Partnerships, Global Consumer Services Group, Robert Tedesco [Download Presentation]
10:20	CAPA Membership Introduction CAPA - Centre for Aviation, Senior Account Manager, Marianne Cummins [Download Presentation]
10:25	Coffee Break & Networking
AVIATION STREAM
11:10	Panel: Is the industry really in good shape? Understanding the latest market dynamics, macro trends, realignment and consolidation - and the implications for Australia/South Pacific After aviation's best two years, will the good times continue, or is a downturn looming? Building sustainable access: are bilaterals putting a constraint on growth in markets where more capacity is clearly needed? As full service airlines and LCCs blend their models, what new dynamics will take shape? What are the specific challenges remote communities face in accessing aviation services? Moderator: CAPA - Centre for Aviation, Executive Chairman, Peter Harbison Panellists: Agri-nomics Australia, ‎Director, Barry Parsons International Air Services Commission, Chair, Ian Douglas Regional Express, Deputy Chairman, The Hon. John Sharp Tourism & Transport Forum, CEO, Margy Osmond VietJet, Vice President - Commercial, Thanh Son Nguyen
12:00	How the airport slot allocation system works Airport Coordination Australia, CEO, Petra Popovac [Download Presentation]
12:10	Accessing the airport: essential rail links There has never been any surface access plan that relates to serving the proposed new airport. Today there is a motley selection of road and rail plans more designed to meet local transport needs than to service the airport effectively. The Federal/State division of responsibilities is likely to produce a similarly dysfunctional rail link to Sydney Airport’s - unless the Federal and State governments step in to provide rail links that are purpose built to serve Badgery’s Creek. Transportation Associates, Director, Peter Thornton [Download Presentation]
12:25	Panel: Delivering an efficient airport access system: how to ensure Western Sydney Airport is fit for purpose After decades of indecision, the Australian Government in 2017 pressed ahead with the decision to build Sydney’s second airport, providing much needed capacity to accommodate the anticipated influx of 76 million ppa by 2030. NSW Premier Gladys Berejiklian recently told overseas investors and infrastructure companies, the airport represents a “once in a century opportunity”. But, aside from the federal government’s investment in the airport itself, there is effectively no dedicated airport access planned at this stage. Most of the “planning” relates to satisfying local needs not directly related to the optimal functioning of the airport. However, given the potential growth projections for the Sydney basin (and the cost to the economy of not providing adequate infrastructure), it is critical that the airport serves as a genuine alternative to Kingsford Smith and does not become a localised regional airport with inadequate surface infrastructure links. Making provisions for surface connectivity: Does the airport need a fast rail link? Is discussion of a proposed aerotropolis realistic? Financing the infrastructure project How is the airline customer profile expected to evolve - will the airport remain primarily focused on the low cost market? Moderator: L.E.K. Consulting, Partner, George Woods Panellists: Board of Airline Representatives of Australia, Executive Director, Barry Abrams Sydney Business Chamber, Director, David Borger Transportation Associates, Director, Peter Thornton Western Sydney Airport, CEO, Graham Millett Western Sydney Leadership Dialogue, Chair, Christopher Brown
13:15	Lunch Break & Networking
14:15	New World Opportunities Hear about the new route opportunities opening for Australian travellers LATAM Airlines Group, Senior Vice President of Global Sales, Nicolás Goldstein [Download Presentation]
14:35	Panel: Deconstructing the digital airline and what it means for airline distribution In an increasingly digitalised economy, airlines understand the need to innovate in order to cater to growing traveller expectations centred on mobility, seamlessness and personalisation, particularly in relation to the booking and shopping experience. This is not an easy task in the wake of decades of legacy thinking and antiquated distribution systems preventing airlines from becoming true end to end travel providers. While new industry standards like IATA’s NDC have mapped out a pathway to better airline retailing and - and indeed the three major GDS and some major airlines are now adopting the standard - there is still a notable chunk of smaller airlines, LCCs, OTAs and travel content aggregators who have yet to undergo full NDC implementation. Are we seeing a new ‘haves’ and 'have nots’ emerging? And, if we are, who is going to be offering services to bridge this gap - will it be the GDS and IT providers, other airlines or speciality providers? Or is this an opportunity for the new disruptive players to get a slice of the distribution pie? Why is digital innovation strategically important to the airline business? Are we seeing a growing gap between the digitally innovative airlines and those without a digital drive? How does airline.com compete in the era of conversational converse and new channels like voice, Google Assist and Amazon Alexa? Are there other distribution channels which airlines are underutilising? Unlocking the true potential of disruptive players and technology such as blockchain: just how is it going to usurp the existing value travel distribution chain? Digital and virtual payments - how are these new payment solutions enabling travel mobility and at what cost? Moderator: Web In Travel, Founder, Siew Hoon Yeoh [Download Presentation] Panellists: Amadeus, Regional Director Airlines South Pacific , Sunil Joseph HRG Worldwide, Managing Director, David Lorimer Travelport, Vice President Asia Pacific, Air Commerce, Chris Ramm
15:10	Panel: What are the secrets to attracting the top inbound markets? Inbound tourism is New Zealand’s largest and Australia’s second largest export industry, with favourable macroeconomic conditions, low fuel prices and a depreciating dollar providing the ideal conditions for continued growth. But increasing awareness and stimulating tourism demand is a perennial challenge faced by Australia/New Zealand, which is hampered by the tyranny of distance and high costs relative to neighbouring destinations. Does Australia/New Zealand have the capacity and infrastructure to meet tourism demand? Is there an oversupply or undersupply of travel services? Are operators fully educated on how best to market and cater for inbound markets? What are the facilitation challenges and issues around border protection and visas? Does Australia and New Zealand have any competitive advantages that can be leveraged in its destination marketing efforts? What are the opportunities around regional dispersal of visitors? Raising brand awareness in the digital age - how is industry using data in a smarter ways to convert awareness into actual bookings? Can industry collaboration improve messaging and funding available to stimulate inbound markets? Moderator: Tourism Futures International, Managing Director, Bob Cain Panellists: South Australian Tourism Commission, Chief Executive, Rodney Harrex Tourism Australia, Managing Director, John O’Sullivan Tourism WA, Chairman, Nathan Harding
15:50	Coffee Break & Networking
16:20	Keynote Q&A Jetstar Group, CEO, Gareth Evans
16:45	Panel: What does truly frictionless travel look like? How to reduce customer touchpoints and enhance the travel experience using new technologies and AI From voice based commerce during the booking process, to automated check in and inflight wi fi, technological innovations are enhancing the travel experience. Biometrics technology are set to obliterate the physical barriers faced by travellers at all major airport touchpoints such as check in, immigration and security; electronic tagging has enabled real time tracking of baggage; and AI, virtual assistants and chatbots are being deployed to manage myriad customer queries such as booking flights and aircraft delays. Airlines and airports that are investing in process improvements stand to gain from a more engaged and loyal customer base. How does the whole travel ecosystem view the passenger journey? How can each player work together to personalise and enhance the traveller journey? What are the opportunities and implications of AI and robotics? What are some real world applications of AI and how will they impact the future of the aviation industry, from both a customer service and operational viewpoint? Passenger processing: Assessing the technologies and processes available to improve operational efficiencies and asset productivity eg with border processing, facial recognition, retinal scanning, fingerprint ID, digital tokens and preclearance Leveraging predictive analytics: how to turn big data into actionable information that intelligently understands and delights the customer (and enhances revenue) Moderator: Festive Road, Principal Consultant, Mike Orchard Panellists: FCM Travel Solutions, General Manager, Melissa Elf Inmarsat, Regional Vice President, MEASA, Ben Griffin SITA, Regional Director, North Asia and Pacific, Jay Youlten The Lido Group, CEO, Steve Mackenzie
17:30	Close of Day 1
19:00	Pre Dinner Drinks
19:30	Gala Dinner Hosted by Travelport