Unleashing Vietnam’s potential – accelerating growth through digital transformation
In Vietnam - one of the world's most rapidly expanding markets with a growing young population - different industries and sectors have recently experienced a robust advancement of digital technology, and the aviation industry is no exception.
Industry stakeholders have acknowledged the imperative for digital transformation and are progressively embracing it.
A new report from IBS Software, a SaaS solutions provider to the travel industry, and Viettonkin Consulting, a multi-disciplinary group of consulting firms promoting international business relationships in ASEAN provide some insights into the subject.
- Vietnam's aviation industry is experiencing a robust advancement of digital technology.
- Industry stakeholders are progressively embracing digital transformation.
- A new report by IBS Software and Viettonkin Consulting provides insights into Vietnam's aviation industry's digital transformation.
- The report analyzes challenges and opportunities for digital transformation in Vietnam's aviation sector.
- Significant digital trends and innovations are shaping the aviation industry in Vietnam.
- The government of Vietnam has issued regulations to accelerate digital transformation in the aviation industry.
The report, 'Unleashing Vietnam's Potential: Accelerating Growth in the Aviation Industry through Digital Transformation', aims to provide in-depth insights into the current state of digital transformation within Vietnam's airline industry while analysing the challenges and opportunities that lie ahead.
It also looks at significant digital trends and innovations that are shaping the aviation sector and offers a reference on how Vietnam's aviation industry can proactively adopt digital transformation trends in the near future.
Vietnam's aviation industry holds immense promise
Compared to other emerging markets, Vietnam is home to a robust economy, with the air transport sector contributing substantially to its GDP. The country also boasts of higher levels of digital adoption.
The government of Vietnam has issued regulations to accelerate the national digital transformation process with ambitious goals and objectives, also encompassing the aviation industry.
The report identifies four digital transformation trends will shape the aviation industry in the coming years:
- increasing customer-centricity with Artificial Intelligence (AI);
- leveraging customer data with IoT and Data Analytics;
- reducing costs and improving efficiency with Augmented Reality/Virtual Reality (AR/VR) and robotic staff;
- improving customer satisfaction and security with biometrics.
Vietnam's Ministry of Transport has issued regulations to guide the digital transformation process for the next five years and beyond with its 'Digital Transformation Plan of the Civil Aviation Authority of Vietnam (CAAV) from 2025 to 2030'.
Vietnam's digital journey presents both opportunities and challenges
The digital transformation landscape within Vietnam's aviation sector certainly presents both opportunities and challenges, but the report identifies some bottlenecks that could hinder the progress of this pivotal journey around modern retailing, loyalty programmes and personalisation, and flight and crew operations.
Download new report
You can learn more about these and how Vietnam's aviation sector can harness digital innovations to address the challenges by downloading the report: