Corporate Travel Technology: Constant adaptation as traveller needs change

Travel technology will be showcased at the upcoming CAPA Corporate Travel Innovation Summits, supported by the Association of Corporate Travel Executives (ACTE). Ahead of the next event, in Sydney on 3 August, guest contributor Allan Leibowitz looks at the current state of travel technology and some developments on the horizon.

Technology is a great enabler, and it has been widely adopted in corporate travel. Over the past decade and a half, organisations have moved to online self-booking, with some now doing more than 90% of their bookings online.

However, self-booking has not been universally adopted and there are still obstacles to its implementation and use.

And while many in the travel supply chain are focused on booking technology, the industry faces a new challenge - the need for mobile solutions, with travellers demanding access to information and the ability to make and change bookings on the move, using hand-held devices.