SimPPLY: End-users are 'becoming more sophisticated', calls for dynamic approach to TMCs

SimPPLY director Harry Banga, speaking at the CAPA Australia Pacific Aviation Summit, stated (06-Aug-2014) end users are "becoming more sophisticated" and the travel industry will need to be dynamic in the travel management company (TMC) market. Locomote's CEO Ross Fastuca noted end users in the TMC market are demanding more content, speed and mobile access to fulfil booking and expense requests. According to Mr Banga, the commodification of services is important but flexibility and understanding the needs of the consumer will deliver success in the market.