Lufthansa integrates SITA's WorldTracer contactless baggage tracking

SITA announced (23-Sep-2020) Lufthansa Group integrated SITA's WorldTracer Self Service, contactless baggage tracking tool which enables passengers to report missing baggage from their mobile device. Following the launch of the service at Munich Airport, Lufthansa has now deployed WorldTracer at Frankfurt Airport and it will be rolled out globally in the coming months. The service will also soon be available to all SWISS and Austrian Airlines passengers. SITA estimated that the tool saves airlines on average USD10 for every mishandled baggage item reported by eliminating the need for additional infrastructure to manage the reporting of delayed bags. SITA's initial trials of the tool showed that around two thirds of travellers opted to use the service instead of visiting a baggage counter, the company stated. [more - original PR]