Qantas Customers Affected by Changes to the Emirates Flights Between Melbourne and Auckland or Betwe

From 25 March 2018, Emirates will no longer operate services between Melbourne and Auckland and between Brisbane and Auckland, hence the following Emirates and Qantas marketed services will be cancelled:

The following options are available to Qantas customers holding a valid ticket issued on/before 11 October 2017 for travel on/after 25 March 2018 who are affected by the changes.

Conditions

• All changes must be made prior to the original ticketed departure.
• New travel dates must be within ticket validity.
• For Qantas services with 'QF' flight number operated by Emirates:
• Rebook in the same booking class as originally ticketed on 'QF' flight number operated by Qantas
• If the same class is not available, rebook in the lowest available class on 'QF' flight number operated by Qantas
• Qantas will not be responsible for paying any other costs or expenses such as hotel or other ground operator fees arising due to events beyond our control, unless required by applicable laws.
• All other rules and conditions of the ticket remain unchanged.
• Customers are permitted to make changes as outlined in this policy. Any subsequent changes made after the ticket is reissued will be subject to the rules and conditions of the original ticketed fare purchased.

For customers with unticketed bookings:

For unticketed bookings, alternate flights/routings can be rebooked subject to availability and tickets issued in accordance with fare conditions.

For customers on Frequent Flyer Reward Tickets:

Passengers who are travelling on Qantas Points Plus Pay tickets are entitled to the same options and conditions as listed above.

Passengers who are travelling on Qantas & Partner Classic Flight Reward tickets are entitled to the same options and conditions as listed above provided any travel rebooked or rerouted is made on an eligible Qantas Frequent Flyer Partner Airline and any travel booked on a partner airline is subject to reward seat availability. Classic Reward tickets cannot be retained in credit.

Please note: any changes to bookings in redemption classes must be made in the same class as the original booking, excluding passengers booked in First Class who can be rebooked into Business Class.