Ed Bastian customer update: We're in this together

The power of human connection has never been more important. When a customer recently called into our engagement center, he surprised an employee by playing piano and singing her favorite song - all to show appreciation and encouragement during these times. This is one of hundreds of inspiring stories flooding my inbox. In ways big and small, you uplift the entire Delta family and are the reason we proudly show up every day to give you our best.