CAPA India Travel Retail Survey: Can Mumbai Airport replicate Delhi’s impressive retail growth?
As Mumbai Airport prepares to issues tender documents for the airport retail concessions at the new integrated Terminal 2 (T2), due for completion in September 2013, we consider the prospects for the airport to replicate the massive growth in retail revenue achieved at Delhi Airport since the opening of Terminal 3 (T3) in 2010. The improved retail performance has resulted from a combination of strong traffic growth and increased spend per passenger as a result of a significantly enhanced retail and food and beverage offer. As we examine in this article, in the case of Mumbai Airport retailers will need to place their primary focus on enticing passengers to spend more as the potential for traffic growth is limited by physical constraints.
In 2006, the Government of India awarded long term concessions for Delhi and Mumbai Airports to private joint venture operators, who were required to commit significant investment to upgrade and modernise the airports to international standards. Over the last five years, these two airports have delivered substantial improvements to the passenger experience. Delhi Airport built a 'temporary' domestic terminal 1D which has proved to be an efficient facility that is liked by both airlines and passengers. This was followed in 2010 by the opening of the flagship T3, integrating international and full service domestic operations under one roof.
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