CAPA Queensland Aviation & Corporate Travel Summit

Brisbane, Australia
15 Feb 2018

15 February 2018

08:00 Registration and Coffee
09:00 Chairman's Welcome
Anjuna, Director Aviation, Craig Smith
09:05 Venue Host Welcome
Belise, Representative, Kenn Holmes [Download Presentation]
09:10 Big Picture Keynote: CAPA Aviation Outlook
CAPA - Centre for Aviation, Executive Chairman, Peter Harbison [Download Presentation]
09:40 Tales from a battle hardened travel warrior
In this session, Peter Harbison interviews James Irving - the current Guinness World Record Holder for most countries visited in six months. As part of a charitable endeavour, Mr Irving, along with John Bougen, visited 191 out of 193 sovereign countries (this includes 191 UN members plus Taiwan and the Vatican) in 167 days from Aug-2002 to Feb-2003. The only countries they missed were Afghanistan and Sao Tome.
Bhutan & Beyond,
Director, James Irving
CAPA - Centre for Aviation,
Executive Chairman, Peter Harbison
10:10 Keynote: How a local QLD business became a global success story
Corporate Travel Management,
Chief Executive Officer ANZ & Global Chief Operating Officer, Executive Director, Laura Ruffles
10:30 Airline Keynote - Delta's transformation story
Delta Air Lines,
General Manager Australia/New Zealand & Virgin Australia Joint Venture, Clare Wheatley [Download Presentation]
10:50 Coffee & Networking
11:35 Aviation and its role in developing tourism supply chains
This address will discuss the Queensland Government's current approach to tourism supply chain development and the important role sustainable aviation access plays in growing a competitive tourism industry. Jeff will bring his unique perspective on aviation access and insights associated with the design and delivery of the Connecting with Asia and AAIF programs, as well as other tourism industry development programs.

Department of Innovation, Tourism Industry Development and the Commonwealth Games, Deputy Director - General, Tourism, Jeffrey McAlister [Download Presentation]

11:50 Executive Panel: Gearing up for mega events in QLD - The big picture outlook for inbound travel in 2018
  • Does the state have the infrastructure and capacity to meet growing demand as mega events such as the 2018 Commonwealth Games come online?
  • What are the most promising inbound markets?
  • What is the link between tourism/leisure interest and demand for corporate travel?
  • Evaluating the effect of the "Connecting with Asia" and Attracting Aviation Investment Fund (AAIF) initiatives and their roles in promoting connectivity to Queensland

Moderator: CAPA - Centre for Aviation, Executive Chairman, Peter Harbison


  • Queensland Airports, Chief Executive Officer, Chris Mills
  • Brisbane Marketing, Chief Operating Officer, Rob Nelson
  • Department of Innovation, Tourism Industry Development and the Commonwealth Games, Deputy Director-General, Tourism, Jeffrey McAlister
12:40 Lunch
13:40 Keynote: The accommodation outlook for Queensland in 2018
  • Benchmarking Brisbane against the national average
  • Reviewing the supply/demand balance - which side of the ledger are we at in 2018?
  • What's really happening locally with rates, occupancy rates, new properties and seasonality

STR, Regional Manager - Pacific, Matthew Burke [Download Presentation]

14:00 Executive Panel: Navigating through the challenges of hotel procurement for the coming year
  • How can buyers create a high performing hotel program, and reduce spend? What are the best practices for negotiating rates?
  • What is the hotel's value proposition to the customer?
  • Understanding the latest with BAR, LRA, non-LRA and dynamic pricing - who is using what and why?
  • New players from the sharing economy and minimising risk
  • The role of metasearch in managed travel
  • What is the role of a HBA?
  • Role of bleisure in influencing booking patterns: The importance of tourism/leisure interest to demand for corporate travel.

Moderator: FCM Travel Solutions, Strategic Partnerships Manager, John Lewis


  • The Lido Group, Chief Executive, Steve Mackenzie
  • Belise, Representative, Kenn Holmes
  • AstraZeneca, Regional Travel Manager - APAC, Sonya Lowry
14:55 Panel: Digital mobility and frictionless travel: opportunities and implications
  • Expectations of the modern business traveller in an era of greater choice and mobility
  • Reconciling what the buyer wants with the corporation's obligations to facilitate compliance with policy, tax and social security
  • What makes a buyer endorse a particular app? Does this match the traveller's expectations?
  • Why do travellers go off program? What are the risks?
  • How do you help travellers navigate the proliferation of choice? What technologies and solutions are available to track non compliant travellers?
  • How do you make payments invisible to the travel booking experience? What are the knock on benefits for the travel manager in terms of control, data management and policy compliance?
  • The rise and rise of mobile payments, virtual payments, and Apply Pay: How attractive are they to travel ecosystem players and what are their roles in enabling frictionless travel?
  • How is the TMC evolving in today's digitised travel environment?

Moderator: Corporate Travel Management, General Manager, Craig Southee


  • GoldSpring Consulting, Regional Director - APAC, Catherine Craig
  • University of Queensland, Manager - University Travel, Katrina Green
  • Mastercard Commercial Payments, Director - Product Sales, Gregor Lochtie
  • Virgin Australia, State Manager - QLD & PNG, Charles Morley
15:40 SANZAAR Rugby: insights into a unique corporate programme
  • What is different about SANZAAR and how it manages corporate travel
  • Challenges of sourcing, negotiating and managing travel contracts
  • Key metrics for travel management success such as cost savings, athlete performance, supplier compliance and duty of care

SANZAAR Rugby, Head of Operations, Brendan Morris [Download Presentation]

16:00 NRL Travel: Putting the fan first
National Rugby League
, Commercial Manager - Consumer, David Evans [Download Presentation]
16:15 Networking Drinks
17:30 Conference Close