CAPA Melbourne Summit

Melbourne, Australia

24 May 2019

Friday 24 May 2019

08:00

Registration, Networking and Coffee

09:00

Chairperson’s Welcome
CAPA - Centre for Aviation, Executive Chairman, Peter Harbison

09:05

Overview and Outlook for the Melbourne & Australian Aviation market
CAPA Centre for Aviation, Executive Chairman, Peter Harbison [Download Presentation]

09:25

Keynote – Industry: Case Study
The a2 Milk Company, Managing Director and Chief Executive Officer, Jayne Hrdlicka

09:45

Melbourne Airport Host Keynote
Melbourne Airport, Chief Executive Officer, Lyell Strambi [Download Presentation]

10:10

Industry outlook: Big picture outlook for aviation, travel and tourism in Melbourne and beyond
Our experts, each with a unique 30,000 ft view of our industry, assert their views on the most important issues facing aviation and travel in Australia amidst a politically charged environment.

Our audience will also help us debate the most pressing issues facing our industry including:

Australia’s capacity growth is slowing, as fares rise;
The role of long haul LCCs in the Australian international market;
Qantas’ Sunrise Project moving ahead;
The trans-Tasman market impacted by a shift in loyalties;
Visas, security & screening;
Driving value for the premium and corporate traveller.

Moderator: CAPA - Centre for Aviation, Executive Chairman, Peter Harbison

Panel:

Association of Travel Management Companies, Chair, Rob Dell
Board of Airline Representatives of Australia, Executive Director, Barry Abrams
Scoot, General Manager, Jared Simcox
Tourism Australia, Executive General Manager international, Phillipa Harrison

11:00

Coffee Break & Networking

11:30

NDC + airline distribution buyer education forum: What do we want?
The first ever “Corporate Travel Community Educational Forum” kicks off in Melbourne with a focus on air and particularly the impact of NDC.

In this session we ask the custodians of key corporate travel programmes in Australia to bring their “burning” questions related to air and NDC.

Hear how other buyers are feeling, learn from their programmes and voice your own opinion.

Panel:

APA Group, Procurement Specialist, Christine Zeuschner
Deakin University, Travel Manager - Procurement, Maria Prices

11:45

NDC + airline distribution education forum: The experts weigh in
As airlines work on enhancing their retail offering and improving their merchandising capability via both direct and indirect channels, a resounding message from industry players is that the real impact to corporate programmes is yet to be understood.

In response to concerns from corporate travel buyers, we bring together key industry experts to educate our audience on this important topic.

Is this increasingly fragmented and complex commercial and technological distribution landscape sustainable?
How are business models evolving in response?
What impact will direct channels have on corporate programmes?
What benefits do direct channels have for the corporate traveller?

Panel:

Corporate Travel Management, Global Head of Partnerships, Scott Ward
Festive Road, Principal, Mike Orchard
Travelport, Account Director APAC, Kris Miller
Qantas, Senior Commercial Manager – Distribution Strategy & Chanel Development, Anthony Collins

12:15

Transition Time

AVIATION STREAM

12:20

Driving Inbound Tourism
A surge in inbound tourism to the region from China has rapidly inflated growth in Australia, where a dozen Chinese airlines operate at various levels of activity. Chinese tourists to Australia now exceed New Zealanders, the longstanding #1. As by far the largest spenders when on their holidays, this has offered a bonanza to the economy and the national tourism industry.
But it is unlikely that the growth rates experienced in recent years will be maintained. Already there are signs of a slowdown. Much of the growth has been led by supply at very low fares and as some of the enthusiasm by provincial governments to provide subsidies wanes, a period of stabilisation is likely.

How are the key Asia routes and outbound markets performing?
Which Asian LCCs are poised to grow and target Melbourne?
What are the key source markets for international growth?
Is Melbourne well positioned to attract key inbound markets? What role does events and conferences play?

Session provocateur: Swinburne University, Senior Lecturer, Research Director, Dr. Chrystal Zhang

Moderator: Aviation Advisory / Investment, Director, Barry Parsons

Panel:

China Southern Airlines, General Manager, Melbourne, Justin Pan
State Government of Victoria (DJPR), Senior Investment Manager, Nigel Aldons
Swinburne University, Senior Lecturer, Dr. Chrystal Zhang [Download Presentation]
Visit Victoria, General Manager of Marketing, Nicki Kenyon

13:00

Welcome to Lunch
By Chairperson

CORPORATE TRAVEL COMMUNITY EDUCATION FORUMS
12:20	The accommodation outlook and technology innovations buyer education forum: What do we want? In this session we ask the custodians of key corporate travel programmes in Australia to bring their “burning” questions related to their accommodation programmes. Hear how other buyers are feeling, learn from their programmes and voice your own opinion. Panel: BP, Head Asia Pacific Indirect Procurement, Karina Harris Vicinity Centres, Workplace Service Manager, Jo Riley
12:35	The accommodation outlook and technology innovations education forum: The experts weigh in In response to concerns from corporate travel buyers, we bring together key industry experts to educate our audience on: Benchmarking Melbourne against the national average; Reviewing the supply/demand balance - which side of the ledger are we at in 2019? What's really happening locally with rates, occupancy rates, new properties and seasonality. How can buyers create a high performing hotel programme, and reduce spend? What are the best practices for negotiating rates? Panel: 4^th Dimension Business Consulting, Manager, Accomodation Solutions, Dean Easton FCM Travel Solutions, Regional General Manager, Ryan Mitchell Sofitel Melbourne on Collins, General Manager, Clive Scott The Lido Group, Chief Sales Officer, Ryan Davis
13:00	Welcome to Lunch United Airlines, National Account Manager, Julie Stingel [Download Presentation]

13:05

Lunch Break & Networking
Hosted by United Airlines

AVIATION STREAM
14:10	Regional Airline Keynote
14:15	New route opportunities: Are markets opened up by new generation aircraft viable over the long term? A look at how a new generation of long haul aircraft and airlines are creating new route development opportunities. The 787 and A350 enable routes of increasing range, while the 737 MAX, A321neo LR and A220 potentially offer new route opportunities. While these advances create the potential for many new markets, route developers still face the inherent challenges of long haul flying. What examples of implementation of new aircraft types has been successful around the world? What opportunities still exist to tap into new aircraft types? What routes will be opened up to Melbourne thanks to new aircraft technology? How much reliance is there on premium traffic to make ultra long haul routes sustainable? At what point will the traveller reject ultra long haul? What are ULCCs looking for in an airport? Moderator: Airbiz, Managing Director, Greg Fordham Panel: Melbourne Airport, Senior Vice President Commercial Aviation, Ted Knight Scoot, General Manager, Jared Simcox United Airlines, Director Australia, New Zealand and Tahiti, Julie Reid
14:55	Essential Infrastructure and transport: Regional development and airport access Victoria’s network of public-use airports is a valuable asset that makes an important financial and social contribution to all communities in areas such as tourism, air freight, accessibility, and availability of emergency services. Government funding to support regional development and access is as important as ever. One of the biggest investment plans of late is the Australian Government and Victorian State Government agreement for an AUD10 billion joint commitment towards the Melbourne Airport Rail Link (MARL). In this session we review the importance of regional air link investment, as well as access to all of Victoria’s airports What is the demand outlook for travel to/from regional centres? Is there scope for more intraregional connectivity at ports not served by point-to-point regional services? What are the next steps for the MARL project? What benefit will this bring to the traveller experience? How will this drive growth opportunities for Melbourne Airport? Moderator: CAPA – Centre for Aviation, Executive Chairman, Peter Harbison Panel: Avalon Airport, Chief Executive Officer, Justin Giddings IFM Investors, Investment Director, Infrastructure, Marigold Look Bell and Fire Rescue, Operations Manager, Peter Fowler

CORPORATE TRAVEL COMMUNITY EDUCATION FORUMS
14:10	ATPI Fireside Chat ATPI, Regional Managing Director AUS & NZ, Peter Muller Interviewer: CAPA – Centre for Aviation, Head of Content Curation, Marco Navarria
14:40	Payments and expense buyer education forum: What do we want? In this session we ask the custodians of key corporate travel programmes in Australia to bring their “burning” questions related to payments and expense. Hear how other buyers are feeling, learn from their programmes and voice your own opinion. Panel: Australia Post, Travel Category Lead, Scott McNeice Transurban, Global Procurement Travel and Expenses, Stephanie Maisano
14:55	Payments and expense education forum: The experts weigh in In response to concerns from corporate travel buyers, we bring together key industry experts to educate our audience on: Virtual payments and the benefits for corporate programmes; Maximising reporting capabilities; New technologies available to improve payments and expense. Panel: ATPI, Head of Consulting and Supplier Relations, Virginia Fitzpatrick Mastercard, Director Commercial Payment Solutions A/NZ, Gregor Lochtie The Initiatives Group, Director – Consulting, David Ojerholm

15:40	Coffee Break & Networking
16:10	How the aviation industry can make meaningful social change Tigerair Australia, Chief Executive Officer, Merren McArthur
16:30	Social impact in the travel and aviation industry - gender diversity, Indigenous affairs, environment and more As customers, employees, suppliers and society at large begins to place increasing importance on corporate social responsibility, corporate leaders have started to implement practises which positively contribute to society. The big challenge for executives is how to develop an approach that can truly deliver on these ambitions. Some innovative companies have managed to overcome this hurdle by partnering with other businesses with social responsibility at its core. In this important discussion, we will hear from organisations who live and breathe social responsibility, empowering female leaders and those businesses who are drivers for change. Moderator: International SOS, Director, Risk, Jessica Beatson Panel: Australasian Centre for Corporate Responsibility, Director of Workers Rights, Katie Hepworth Inspire Travel Management, Managing Director, Dwayne Good Tigerair Australia, Chief Executive Officer, Merren McArthur
17:15	Closing Remarks and Close of Summit
17:15- 18:15	Networking Drinks