24 May 2018

08:00	Registration and Coffee
09:00	Chairman's Welcome Festive Road, Principal, Mike Orchard
09:10	CAPA’s Melbourne aviation markets outlook for corporates CAPA – Centre for Aviation, Strategic Advisor, Virginia Fitzpatrick [Download Presentation]
09:30	Fireside chat with Helloworld CEO Andrew Burnes Helloworld Travel, Chief Executive Officer and Managing Director, Andrew Burnes Ord Minnett, Senior Research Analyst, John O’Shea
10:00	Air Canada’s pathway to being a global champion Air Canada, General Manager, Australia and New Zealand, Vic Naughton
10:20	Airline Keynote - Delta’s transformation story Delta Air Lines, General Manager – Australia and New Zealand & Virgin Australia Joint Venture, Clare Wheatley [Download Presentation]
10:40	Aviation Executive Panel: The aviation outlook and implications for the corporate travel market Does current airline capacity match the demand environment? What are the most promising inbound markets? What is the effect on growth of certain inbound markets having on the corporate travel market Evaluating new entrants and gamechangers such as low cost long haul airlines - and how new generation aircraft have opened up new city pairs State initiatives and cross industry collaboration efforts to improve access and attract aviation services to VIC Moderator: Airbiz Aviation Strategies, Senior Aviation Consultant, Cally Ward Avalon Airport Australia, Chief Executive Officer, Justin Giddings Festive Road, Principal, Mike Orchard Melbourne Airport, Senior vice President Commercial – Aviation, Ryan Both United Airlines, Director Australia/New Zealand Sales, Julie Reid
11:20	Blue Swan Promo
11:25	Coffee & Networking Hosted By
12:00	The impact of virtual payments on your accommodation spend HRS – Global Hotel Solutions, Director, Jon West [Download Presentation]
12:15	The outlook for accommodation in Melbourne How can buyers create a high performing hotel programme in current market conditions? How can hotels create value for their buyers? Understanding the latest with BAR, LRA, non-LRA and dynamic pricing - who is using what and why? New players from the sharing economy and minimising risk Hotel loyalty schemes - how do they align with a business travel programme? Moderator: Uniglobe Travel International, Managing Director Asia/Pacific, David Hughes BP, Regional Head Asia Pacific Indirect Procurement, Karina Harris FCM Travel Solutions, Strategic Partnerships Manager, Julie McLean Pan Pacific Hotels Group, Area Director of Sales Oceania Global Sales Office, Keren Southgate Pullman Melbourne On The Park, Director of Sales & Marketing, Tony Byron
13:00	Innovation Roadshow Live Group, Product and Operations Manager, Aaron Camilleri [Download Presentation]
13:10	Welcome to Lunch United Airlines, Director Australia/New Zealand Sales, Julie Reid [Download Presentation]
13:15	Lunch Hosted by United Airlines
14:15	Workshop: Black Swans and Ostriches – The true cost of a corporate travel risk management program In 2012 we saw the Harmonised Workplace Health and Safety legislation come into play with broader definitions for workers, workplaces, responsibilities and liabilities. Comcare the Australian Government's regulator issued guidance on the measures needed when sending staff abroad for work or international assignment. These laws now seem to be coming of age with cases moving through the legal system putting officers and directors in the firing line for criminal prosecution. Given our increasingly VUCA world, do these recent events signal a clear and present danger for companies with international travellers and operations? In this interactive workshop we will attempt to answer this question by; uncovering the true cost of compliant travel risk management, dispelling the myth that low risk means no risk and by rethinking the concept of unpredictable. Using a live polling tool, regional case data and through interactive audience participation we aim to draw out the key considerations, for travellers, travel managers, buyers, executives and corporations. Understanding today's world of corporate travel risks, helps organisations to better understand and prepare for tomorrow's. International SOS, Manager – Risk Services, Simon Francis [Download Presentation]
15:00	Disruption in the air - how Airly is pioneering a new form of bespoke business travel Airly, Co-Founder & Joint-CEO, Alexander Robinson [Download Presentation]
15:20	The evolution of the digital airline - what does this mean for the traveller? Digitisation as an enabler of personalised travel Working with ecosystem players and sharing data to deliver a seamless travel experience across all touchpoints Leveraging analytics: how to turn data into actionable information that intelligently understands and delights the customer (and enhances revenue) Moderator: Executive Speaker, Adam Phillips [Download Presentation]
15:40	Unlocking value for both corporations and travellers: meeting customers’ expectations in the MEL corporate market What is the best way to optimise travel spend in the current environment? The cross challenges of reconciling business travel needs and personal traveller demands How to engage travellers to ensure they comply with policy guidelines and use negotiated rates e.g. through feedback loops and education How have new payments methods, such as virtual payments, augmented the traveller experience and improved expense management? Catering for the mobile workforce - safety & security challenges How are TMCs and travel suppliers evolving to manage the changing demands of the modern business traveller? What are some of the key factors they need to consider in order to get buy in from the procurement department as well as the travel category manager? Moderator: GoldSpring Consulting, Partner – Asia Pacific, Catherine Craig Amadeus, Head of Corporate IT Solutions, Ingrid Picard ANZ Banking Group, Group Category Manager Travel Event and Expenses, Tracey Moore Corporate Travel Management, General Manager, Susan Connor Mastercard, Director Commercial Payment Solution, Gregor Lochtie
16:20	The Australian Grand Prix and Branding Melbourne Australian Grand Prix Corporation, Chief Executive Officer, Andrew Westacott [Download Presentation]
16:40	Conference Close
16:45	Networking Drinks Hosted by Pullman Hotel Melbourne

CAPA Melbourne Aviation & Corporate Travel Summit