CAPA Canberra Aviation & Corporate Travel Summit

Canberra, Australia
23 Mar 2018

23 March 2018

08:00 Registration and Coffee
09:00 Chairman's Welcome
Mike Orchard Consulting, Director, Mike Orchard
09:05 Beyond the gateways: Australia’s international aviation policy at work
Department of Infrastructure, Regional Development and Cities, Regional Development and Cities, Executive Director, Aviation and Airports, Brendan McRandle
09:25 Big Picture Keynote: CAPA Aviation Outlook
CAPA - Centre for Aviation, Executive Chairman, Peter Harbison [Download Presentation]
09:55 How Canberra Airport is improving the Customer Experience
  • What airport innovations will be coming online in the near future?
  • How to deliver a seamless travel experience for the corporate traveller
  • Access and infrastructure challenges
  • Impact of new airline entrants

Canberra Airport, Managing Director, Stephen Byron [Download Presentation]

10:15 Delta's transformation story
Delta Air Lines,
General Manager Australia/New Zealand & Virgin Australia Joint Venture, Clare Wheatley [Download Presentation]
10:35 Coffee & Networking
11:10 WoAG - Driving cost efficiencies through a centralised travel programme

Department of Finance - Procurement Management Branch, Assistant Secretary, Anne Collins [Download Presentation]

11:30 The accommodation outlook for Canberra in 2018
  • Benchmarking Canberra against the national average
  • Reviewing the supply/demand balance - which side of the ledger are we at in 2018?
  • What’s really happening locally with rates, occupancy rates, new properties and seasonality

STR, Regional Manager - Pacific, Matthew Burke [Download Presentation]

11:50 ATMC Executive of the Year 2017 Award
The Association of Travel Management Companies (ATMC) annual award recognises rising stars of our industry. The ATMC Award winner will experience the incredible Association of Corporate Travel Executives (ACTE) Global Conference in New York in April.

Association of Travel Management Companies, Chairman, Rob Dell [Download Presentation]

12:00 Lunch & Networking
13:00 CAPA’s Canberra aviation markets outlook for corporates
CAPA - Centre for Aviation, Strategic Advisor, Virginia Fitzpatrick [Download Presentation]
13:10 Emerging global trends in travel procurement
  • Dynamic buying trends emerging from a static environment
  • Who are the disruptors?
  • How are travel buyers benefiting?

GoldSpring Consulting, Regional Director APAC, Catherine Craig [Download Presentation]

13:30 Duty of care roundtable: traveller profiles and programs are changing

As international business becomes the new norm, companies are utilising a variety of employees to represent them overseas. This increase in representation pushes the boundaries of traditional white-collar, male managers as the sole travellers. With that in mind, today’s mobile workforce reflects the diversity that exists within our society. Growing numbers of travelling women, older workers, gay/lesbian or transgender, and individuals with disabilities means that companies need to adapt and update their travel safety policies. Adding to the complexity of individual traveller profile is use of newer accommodation and ride sharing providers like Uber and Airbnb. We also examine the lines that are blurred between business and leisure travel or “Bleisure” travel as it is now known.

Join Security Manager, Sam Davies as he leads round table discussions to examine a number of scenarios and the duty of care measures companies need to consider in their traveller programs.

International SOS, Security Manager, Sam Davies [Download Presentation]

14:10 How TMCs are evolving in today’s environment
QBT Travel,
Head of Customer Experience & Innovation, Sean Dean [Download Presentation]
14:25 Panel: Assessing the new payment solutions in market and their role in making the payment process invisible
  • Will recent regulatory initiatives to improve price signals on payment products influence corporate payment choices?
  • Impact of NDC and New Gen ISS
  • Improving transparency and control in travel spend against a wave of new payment methods
  • When will Apple Pay, virtual cards and mobile payments become mainstream?
  • Role of payment innovation in automation
  • Benefits of mobile payments in improving expense management and compliance
  • Blockchain and its role in executing smart contracts and simplifying payments

Moderator: The Initiatives Group, Director - Consulting, David Ojerholm


  • Association of Travel Management Companies, Chairman, Rob Dell
  • ANZ, Associate Director Sales, Commercial Cards, Matt Jackson
  • Mastercard, Director Commercial Payments, Public Sector, Michelle Dritmanis
  • WEX, Director, Market Development APAC, Corporate Payments, Justin Cross
15:10 Thank you and conference close
15:15 Networking Drinks - Hosted by Canberra Airport