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CAPA Australia Pacific Aviation & Corporate Travel Summit

Sydney, Australia
1-2 Aug 2017

Corporate Travel 1 August 2017
Theme: Creating value to the Corporation and Travellers

Corporate Day Partner
09.00 - 11.00 General Session
09.00 Welcome by Conference Chairperson - Aviation risks and opportunities for Australia/New Zealand
CAPA - Centre for Aviation, Executive Chairman, Peter Harbison
09.15 Strategic Partner’s Welcome Address
Parliament of NSW,
Minister for Tourism, The Hon. Adam Marshall, MP
General Session Address:
The first of a series of keynotes on Aviation risks and opportunities
09.25 Jetstar Keynote
Jetstar,
Group CEO, Jayne Hrdlicka
09.50 Host Airport Keynote: Sydney Airport
Sydney Airport
, Managing Director & CEO, Kerrie Mather [Download Presentation]
10.15 The Traveller Perspective Keynote 
American Express Global Business Travel
, Vice President of Global Service Delivery, APAC, Sean Douglas [Download Presentation]
10.25 Air New Zealand Keynote
Air New Zealand
, CEO, Christopher Luxon 
10.55 CAPA Membership Presentation
CAPA - Centre for Aviation
, Managing Director, Stephen Pearse
11.00 - 11.45 Coffee & Exhibition
11.45 Breakout Session: Corporate Travel

Session Chairperson and Provocateur at Large:
ACTE 
President & Troovo Chief Executive Officer, Kurt Knackstedt [Download Presentation]
11.50 Turmoil
Whether political, environmental or economic – what are the indicators for 2018 and what are the possible costs increases as that come out as a result of turmoil.
Newgate Communications, Managing Partner, Brian Tyson [Download Presentation]
12.15 Technology Innovations to Enhance Business Travel In this session we share a bold, future-oriented vision where leveraging technology and innovation empowers travel managers and elevates the value of their department while enhancing the traveller experience. This session will focus on the need for travel managers to lay the groundwork for the arrival of new forces and rapidly growing technologies such as:
  • Beacon Technology
  • Opportunities in Data
  • Predictive Analysis
  • Artificial Intelligence and Machine Learning
Carlson Wagonlit Travel, Chief Data Scientist, Dr Eric Tyree
12.40 Intelligent RoBOTS are taking over Many are convinced that artificial intelligence and robots with expanded functionality will shape the future of travel. How valued is human interaction in today’s travel experience? What are the benefits and challenges of adopting digital technology in our interaction with customers?

Travelport Locomote, Head of Customer Experience and Portfolio Delivery, Blake Hedger [Download Presentation]
13.00 Lunch
14.05

Leading Indicators Where will fares and rates go in 2017/18 – what are the current trends and indicators?

Ord Minnett, Senior Research Analyst, John O’Shea [Download Presentation]

14.30

Demand and Behaviour Managements

Advito, Senior Director APAC, Claire Ollivier

14.55  Just how stressful is business travel? If work-related stress is a "21st-century disease", as the International Labour Organisation puts it, what happens when a busy travel schedule is added to the equation? CWT surveyed 6,000 business travellers and found that people travelling for work can lose up to 6.9 hours on a trip due to stress, meaning that they used that time for neither work nor rest. Exposure to new environments, security incidents, medical or mental health conditions and even just being too far from home can impact a mobile workforce. These events can trigger anxiety and psychological issues. Join International SOS as they discuss mental and emotional well-being of a mobile workforce.
  • International SOS, Regional Medical Director, Dr Andrew Ebringer [Download Presentation]
  • International SOS, Regional Director - Insurance Partnerships, Bjorn Shakespeare
15.05 Sabre UX
Sabre Travel Network
, Sales and Solutions Director, Simon Roll [Download Presentation]
15.20 Closing panel: Journey of the traveller experience from door to door
  • How to personalise the experience leveraging data, behavioural and environment insights to make the trip efficient and enjoyable
  • How to prepare your travel programme for 2020!
Moderator: ACTE President & Troovo Chief Executive Officer, Kurt Knackstedt

Panellists:
  • AccorHotels, Director of National Sales, Elizabeth Georgopoulos
  • Qantas Airways, Executive Manager - Customer and Commercial Relationships, Vanessa Hudson
16.00 - 16.30 Coffee & Exhibition
General Session Address
16.30 Sri Lankan Airlines Keynote
SriLankan Airlines
, CEO, Suren Ratwatte [Download Presentation]
 16.50 Malaysia Airlines Keynote: 2020-2029 The Golden Decade for Airline Profits
Malaysia Airlines
Group CEO, Peter Bellew [Download Presentation]
17.10 Close of Day 1
19.00 Pre-Gala Dinner Drinks
19.30 CAPA Australia Pacific Aviation & Corporate Travel Gala Dinner