CAPA Asia Aviation Summit 2015

Singapore, Singapore
23-24 Nov 2015


Chairman’s Welcome
MW Travel Consultancy, Principal, Martin Warner


The big picture outlook: The future of Asian aviation; geopolitical and travel risk and the 2020 Corporate travel Outlook

Part A) Risk Assessment: An essential guide to travel risks for smart travellers

Your up-to-the-minute assessment of the latest safety and security risks facing global business travellers.

International SOS, Regional Security Director - Asia Pacific, Grant Strudwick

Part B) Technology’s irreversible impacts on the corporate travel landscape

Change is perhaps the only constant in Corporate Travel, and technology evangelist Johnny Thorsen has been successfully predicting the future for the industry for more than a decade.

Hear Mr Thorsen’s controversial predictions about the irreversible changes to the Corporate Travel landscape and find out what you should be doing to prepare for a new travel reality.

Concur, Senior Director Strategy & Product Marketing, Johnny Thorsen


Disruptive travel tech gurus: how is technology reshaping Corporate Travel Programmes (and the very foundations of the industry)?

Low-cost carriers are now part of almost every corporate travel programme across most of Asia, but it took a long time, and in the meantime all airlines now have sophisticated and personalised marketing approaches to merchandise new products and services (beyond airline tickets) to the

corporate traveller. Similarly TMCs are working to offer additional services, and to tackle the “First Mile / Last Mile” elements of a trip.

We examine what this means to the Corporate Travel Programme and how Travel Managers can retain control of their travellers and what they spend the corporate dollars on. We’ll also explore how disruptive technologies & content are affecting travel managers and their travellers.

This session will probe:

• The future of the TMC: Beyond touch to tech

• Expense management, payments and virtual cards. What are the hottest new payments and expense models and solutions?

• Beyond Air: Accommodation and ground transport are now being “disrupted” by non-traditional players. Do these have a role in corporate travel programmes?

• The impact of the evolution of mobile technology and next-gen OBTs in Managed Travel Programmes

Moderator: MW Travel Consultancy, Principal, Martin Warner


Amadeus, Head of Corporate IT, Frederic Saunier

HRS, Managing Director - SE APAC, Todd Arthur

Mozio, COO, Emre Mangir

Sabre Travel Network, Senior Vice President, Roshan Mendis

UATP, MD Emerging Markets, Mark Rademaker




The big picture outlook (cont): Part C) Asia Pacific aviation at a crossroads: CAPA’s look into the future, as it relates to corporate travel

Several Asian full service airlines have been in restructuring mode, resulting in a profound impact for the region’s aviation market.

• What is the outlook for these "legacy carriers" - both in short and medium/long-haul markets? What’s happening on Asia’s golden business routes & what will the potential impact be on your Corporate Travel Programmes?

• Is Asia's LCC sector fit for purpose for business travellers?

• LCC growth in medium-haul markets - does this offer corporates a new solution?

CAPA - Centre for Aviation, Senior Analyst - North Asia, Will Horton


Executive panel: The 2016/17 Corporate Travel outlook in Asia

A selection of today’s leaders of Corporate Buyers and Travel Industry Suppliers will provide their insight and opinions into the latest trends and developments (both macro & micro) that will affect global and local travel managers, buyers and their programmes over the next 12-18 months.

Given the volatility our programmes and travellers face in terms of economics, disruptive technologies, geo-politics & security (amongst other things), these leaders’ thoughts will help shape your corporate travel programme. Our leaders will comment on:

• Currency volatility and its impact on suppliers’ pricing (aviation, hotel, etc.)

• Fuel price volatility and its impact on airlines with their different hedging strategies and surcharge policies

• The impact of LCCs and “Sand Carriers” on your corporate travel programme

• The evolving travel distribution landscape

Moderator: talking business, Founder, Allan Leibowitz


Carlson Wagonlit Travel, Senior Director, Global Program Management, Asia Pacific, Michael Valkevich

IATA, Regional Vice President for Asia Pacific, Conrad Clifford

Jetstar Asia, CEO, Barathan Pasupathi

Revidio Limited, Director & Managing Consultant, Richard Edwards

Standard Chartered, Global Head - Non IT Procurement, James Gleeson




Insights into innovative corporate travel programmes

Now we hand it over to the Buyers, to lift the lid on the past successes, current challenges and positioning of their corporate programmes. An indepth discussion will be preceded by a series of short, sharp presentations by the Buyers:

• Challenges of their existing programmes and strategies that have succeeded in achieving better outcomes in Asia. Recognising different cultural expectations, what did you do differently and with what successful results?

Moderator: Association of Corporate Travel Executives, Asia Director, Benson Tang


ECOLAB, Regional Procurement Lead, Asia Pacific & Greater China, Steven Yeow

Goldman Sachs, Executive Director, Corporate Services & Real Estate, John Holden

McDermott Asia Pacific, Travel Manager, Serene Chua

Rio Tinto, Global Category Principal, Michael Molloy




For love AND money: Points, Personalisation and Ancillary services - what they mean to managed travel programmes

Some call it loyalty and customer-centricity, whilst the industry buzz word is “Personalisation”. However, others fear it will drive up the cost and complexity of corporate travel programmes. The lure of frequent flyer points on the one hand, and travellers tempted to buy previously unmanaged or unauthorised products and services on the other: Is this a travel manager’s worst nightmare, or do some golden opportunities await?

In this panel session, we explore the objectives of suppliers and the concern of corporate travel buyers, and seek the views of those able to manage the impact of the plethora of personalisation and marketing/sales/loyalty messages with which the corporate traveller is increasingly bombarded.

• The acceleration of the airlines to merchandise to the traveller (to your travellers) – how is that developing, what should we be excited about or concerned about?

• How are LCCs and dynamic pricing of all airlines affecting traditional approaches for Corporates to contract with airlines? How are airline dealing models evolving, and how might buyers modify their corporate negotiation strategy? How will this impact intercontinental air travel / dealing?

• What’s the impact of loyalty programmes on corporate travel spend?

• What percentage of total air spend is now on ancillaries?

Moderator: MW Travel Consultancy, Principal, Martin Warner


Accor, SVP Loyalty, Javier Cedillo-Espin

Affinity Capital Exchange Inc, Founder & CEO, Atanas Christov

ATPI, Managing Director Singapore, Matthew Stewart

FCm Travel Solutions, General Manager, Bertrand Saillet

iFLYflat, Founder & Chief Executive, Steve Hui


Keynote Address: Seven Rules for superior client satisfaction

CWT, EVP Global Traveler Services, Berthold Trenkel


End of Summit