CAPA Asia Aviation Summit & Awards for Excellence

Singapore, Singapore
3-4 Nov 2022
08:00 Registration, Networking & Coffee
09:00 Welcome and Introduction from CAPA 
  • CAPA - Centre for Aviation, Commercial Director, Claudia Kunz
09:05 Aviation Outlook: State of the Industry [Download Presentation]
  • Aviation Week, Senior Air Transport Editor - Asia-Pacific, Adrian Schofield
09:20 Airline Leader Interview - Star Alliance
  • Star Alliance, CEO, Jeffrey Goh

Host Welcome

  • Changi Airport Group, Managing Director Air Hub Development, Ching Kiat Lim
Charting a course for recovery in Asia - what needs to be done to improve regional coordination and openness? 

The Asia Pacific response to COVID-19 saw the imposition of tighter and longer restrictions than in any other market – barriers that continue to impact the momentum of the recovery of travel in the region. The reopening of the region has been poorly coordinated and cautious, but positive changes seem to be happening in recent months.

The question now is what are the challenges in ramping up the supply side? Are airlines able to return aircraft fast enough, and how much of a pain point is staffing?

  • What is the process for regional governments to improve their coordination on health and travel criteria, to produce rules that are clear for all stakeholders?
  • When travel restrictions are imposed, how can aviation stakeholders ensure that they are part of the process in determining their extent?
  • What does the travel industry need to do to ensure that any restrictions follow best practices and are removed in a timely manner?
  • Are the system bottlenecks we are seeing (travel disruption etc) purely a symptom of the recovery phase, and will these issues ease in the medium term?
  • What is the industry going to look like once things have settled down again into steady state?

Moderator: Aviation Week, Senior Air Transport Editor - Asia-Pacific, Adrian Schofield


  • PATA, CEO, Liz Ortiguera
  • AAPA, Director General, Subhas Menon
  • Changi Airport Group, Managing Director Air Hub Development, Ching Kiat Lim
  • Cebu Pacific, CCO, Alexander Lao
10:40 Coffee Break


Southeast Asia intra-regional connectivity – it is time to take regional aircraft more seriously?
Despite the proliferation of LCCs over the past 20 years, the short haul intra-regional market in the Asia Pacific remains underdeveloped. A part of the problem is fleet composition - compared to markets like Europe and the Americas, there is a dearth of turboprops and regional jets in the Asia Pacific.

What do regional aircraft makers need to do to break into the region? How can OEMs like Embraer and ATR attract Asia Pacific customers for their aircraft?

Is Southeast Asia, and the Asia Pacific more broadly, set-up to handle short haul regional operations? What infrastructure, regulatory and market impediments exist in the market?

How can smaller airports work with operators to create successful short haul regional operations?

What lessons can the Asia Pacific learn from regions such as Latin America and Africa, where short-haul and regional aircraft make up a greater portion of fleets and regional connectivity is superior?

Moderator: National University of Singapore, Professor of Aviation Law, Alan Tan


  • Myanmar Airways, CCO, Tanes Kumar
  • Cambodia Airports, CCO, Stephen King
  • Embraer Asia Pacific, Director of Sales, Victor Vieira
Innovation Roadshow -  Textron [Download Presentation]
Textron, Director, SkyCourier Asia, Lachlan Cullen
The Modern Retailing Era
Travelport, Global Vice President & Global Head of Airline Partners, Damian Hickey
Airline Workshop: Digital Transformation strategies, distribution and retailing

Consumers are at the heart of digital transformation and the pandemic has only accelerated the shift to digital retailing and e-commerce, backed by sophisticated IT platforms. And we have seen how effective the non-travel online retailers, like Amazon, have been – and they’ve grown their wallet share substantially.

These new players have gathered more data and learned more about us over the past two years than ever before and the worry is, for a heavily indebted and struggling airline industry – can it keep up and regain its fair share of the ‘economic wallet’ and unlock new revenue streams, as well as meeting shifting customer needs.

Airlines are at a disadvantage in that their starting point are often ageing tech systems of IT platforms, software and hardware. Added to this, an ever-more demanding customer, who wants greater ticketing flexibility, instant refunds, better service, disruption recovery that’s fast and effective and a seamless online and journey experience. The digital experience expectation also extends into the role of the airline’s loyalty programme, as well as its alliances and partnerships.

New selling strategies are also going to be key for the region. From branded fares to subscription services, airlines are shifting the ways they sell tickets.

  • How is the distribution chain adapting to changing strategies?
  • What are other trends in selling that are emerging that will work well specifically in Asia?

Moderator: Skyscanner, VP Commercial, Hugh Aitken


  • AWS, Head of EMEA Travel Industry, Nikiforos Chatzopoulos
  • Sabre, Head of Sales, Asia Pacific, John Chapman
  • Flyr Labs, VP of Growth, Matt Brown
12:55 Expedia Presentation [Download Presentation]
Expedia Group, VP Global Air Account Management, James Marshall
CTC Leader Keynote: Where are we on the recovery path?

There have been very encouraging signs of corporate travel recovery in many parts of the world, but Asia Pacific remains behind the curve, especially when considering international business travel. The doors are now pretty much open as governments across the region have removed the restrictions that have hindered the rise of travel. But that is not the case everywhere and China’s zero-covid policy continues to impede growth in a region that is reliant on that market. 

While it may appear we are past the worst of a crisis that has changed travel thinking, as always, the industry finds itself pushing against headwinds, the force of which could alter strategies – combined they could bring further threats to an embattled sector.  

Right now, many global economies are facing severe headwinds and there are warning signs ahead of historic high inflation. Supply chain insecurity is a concern, while trade challenges could prove as much an opportunity as a threat in the post-pandemic world. 

  • CTC - Corporate Travel Community, Executive Director, Benson Tang
CTC Leader Keynote [Download Presentation]
  • Amadeus, Commercial Director Resellers & Corporations, Ingrid Picard
Your essential checklist for a successful return to travel  

As corporates look to begin travelling again, the landscape of the industry looks very different to what it did pre-pandemic. The traveller journey itself is more complex and companies with a mobile workforce have new standards to meet for traveller duty of care and a different set of criteria to address when it comes to risk management.

In this important discussion, we bring together industry leaders to help travel managers navigate the post-pandemic travel landscape.

  • The new traveller journey - what does it involve and how are TMCs supporting clients?
  • What’s at stake for companies with a mobile workforce when it comes to duty of care and risk management?
  • What role does the TMC have in a post-pandemic world? What role will innovation and technology have on the future of corporate travel?
  • How are companies pivoting towards carbon neutrality? What are the toolkits that travel managers will need to be successful to measure and report on carbon footprints and reduce the overall impact of travel on the environment?

Moderator:  CTC - Corporate Travel Community, Executive Director, Benson Tang


  • ATPI, Managing Director, Singapore, Malaysia, Shanghai, Kelly Jones
  • Amadeus, Commercial Development Resellers and Corporations, Ingrid Picard
  • Envest, Exec Director, David Wills
  • Informa, Corporate Travel Programme Manager, Kayleigh Taylor-Downes

Corporate Travel Innovation Roadshow

American Express is the largest global issuer of commercial payment solutions and a trusted travel partner. Join Celine Chua, Vice President of International Card Services - Commercial, Singapore where she will share insights on key industry trends including; travel ROI, automation, and employee wellbeing as well as American Express’ latest innovative payment capabilities.

American Express, Vice President of International Card Services - Commercial, Singapore, Celine Chua

Talent acquisition – why people could prove a key factor (internal and external) for corporate travel 

The recovery of travel in North America and Europe has been significantly impacted by staffing issues. From a lack of pilots across the United States of America to difficulty recruiting and training security and ground staff at airports across Europe – the impact on air travel has been significant. 

This has hit business travellers particularly hard as airlines have been forced to consolidate schedules. Frequency has always been essential to corporate travel itineraries. But now where there were previously two or three efficient flight options, there is often now just one that involves significant lost time waiting at connecting points on a journey or offers an inconvenient schedule for travellers. 

Then there is the issue of securing the best talent for your own organisation. The COVID-19 pandemic led to a huge reduction in working hours, reversed job growth, and pushed millions into working poverty across Asia Pacific. 

A report by the International Labor Organization (ILO) warns that given the scope of the damage to labour markets, the overall size of the fiscal response in the region has been insufficient, especially in the region’s developing economies. As a result of fiscal expenditure gaps, the crisis is likely to exacerbate inequalities among countries in the Asia and the Pacific.

Moderator: Bostonair APAC, General Manager, Fenella Jefferson


  • ACI HR Solutions, Founder & CEO, Andrew Chan
  • Bain & Company, Director APAC Travel, Kenji Soh
  • CTM, General Manager, Sales and Clients Value Management, Asia, Eugene Tan
13:05 Lunch & Networking
Airline Leader Interview - SriLankan Airlines
  • SriLankan Airlines, CEO, Richard Nuttall
  • Aviation Week, Senior Air Transport Editor - Asia-Pacific, Adrian Schofield
Innovation Roadshow - Flyr Labs [Download Presentation]
  • Flyr Labs, VP of Growth, Matt Brown
14:40 Business travel recovery profile

COVID-19 saw businesses drastically curtail corporate travel, with some eliminating all bar essential trips. Business travel is returning, but the pandemic produced a structural change in the way it operates. With the move to remote working, near universal adoption of video-conferencing technology, greater corporate focus on sustainability/emissions and duty of care, new layers of executive approvals and ongoing reluctance concerning face to face meetings, what does the future of business travel look like?

Moderator: CTC - Corporate Travel Community, Executive Director, Benson Tang


  • Autodesk, APAC Travel Manager, Adriana Nainggolan
  • BCD Travel, Senior VP Sales APAC, Ben Wedlock
  • Etihad, VP APAC, Joanna Patterson
  • Trip.com, CEO Flight Business Group, Yudong Tan
  • Turkish Airlines, Manager Corporate Sales (Global Accounts), Mehmet Aktan
15:25 Coffee Break & Networking
CAPA Envest Airline Sustainability Benchmarking Review
  • Envest, Executive Director, David Wills
Sustainability and SAF – Not just a European and American phenomenon - is Asia Pacific falling behind? 

SAF is the ticket to true sustainable growth for aviation, but the Asia Pacific runs the risk of falling well behind in the development of production infrastructure. Relatively few regional carriers have committed to commercial offtake agreements and even fewer Asia Pacific nations have developed frameworks that promote and support SAF uptake. Much work needs to be undertaken in the next few years to create an environment that supports the aviation sector in expanding SAF use.

  • What lessons can Asia Pacific countries draw from Europe and the Americas on promoting airlines and airports to use SAF?
  • Do Asia Pacific customers actually care about SAF and sustainability more broadly?
  • What are the options for SAF development in Asia? Will China and Japan dominate, or can states like Indonesia, Malaysia or Singapore become hubs for SAF in the region?
  • What are the risks if the Asia Pacific fails to develop a proper SAF industry?
  • Are European style mandates the way to promote SAF use, or should more cooperative and commercially friendly initiatives be undertaken?

Moderator: Envest, Executive Director, David Wills


  • AirAsia Group, Chief Sustainability Officer, Mun Ching Yap
  • IndiGo Airlines, Associate Director ESG & Sustainability, Prateek Sengupta
  • SriLankan Airlines, CEO, Richard Nuttall 
  • Etihad, Head of Sustainability & Business Excellence, Mariam AlQubaisi
Closing Remarks
17:05 Close of Day 1