Wednesday 1 April 2020

08:00	Registration, Networking & Coffee
09:00	Chairman's Welcome CAPA – Centre for Aviation, Chairman Emeritus, Peter Harbison
09:05	CAPA Industry Outlook CAPA – Centre for Aviation, Chairman Emeritus, Peter Harbison
09:30	Economic & Financial Aviation Outlook A compelling review of latest global economic and trade trends, and what’s in store for 2020. You’ll walk away with numerous insights on how your business and sector will fare, and what it means for aviation around the world. CAPA – Centre for Aviation, Chief Financial Analyst, Jonathan Wober
09:55	Airline Keynote Air Serbia, CEO, Duncan Naysmith
10:15	2020 Outlook Characterised by Uncertainty - Why do airlines fail? Caution over capacity and consolidation look set to remain key themes for Europe’s airline industry in 2020. Airline seat growth in Europe in 2019 is the slowest since 2013, reflecting a cautious and rational response to macroeconomic and geopolitical uncertainties. The gradual process of European airline consolidation by elimination continued in 2019, with Thomas Cook Airlines, Germania, WOW air, flybmi, Aigle Azur, XL Airways France and Adria Airways France all ceasing operations during the year. Since 2001, over 300 airlines have failed around the world. There are many reasons, ranging from a poor business plan/value proposition, through to management execution, competitive responses and difficult economic conditions, including high fuel prices. How important is it to achieving critical mass? And how big does an airline need to be to avoid becoming a statistic in the column of failed airlines? What other factors will determine whether we’ll see an increase in airline failures across the world over the next 12 months? How do airports respond to airlines failing? Moderator: CAPA – Centre for Aviation, Chairman Emeritus, Peter Harbison Panel: CityJet, CEO, Patrick Byrne Ryanair, CMO, Kenny Jacobs Norwegian Air Shuttle, EVP Strategic Development, Tore Østby London Stansted Airport, CEO, Ken O'Toole
11:00	Coffee Break and Networking
11:30	The Potential for Airlines to Disrupt their Pricing Systems is Vast With new decade diagnostics, there are immense data sources that can be used to finesse revenue management strategies. But can the airline’s downstream systems – which are usually ageing – cope with the available data volumes? And can management grasp the need to invest in upgrading this technology? At the moment the old bits of technology “work” to perform the old functions, but they don’t allow for grasping the opportunity that new data sources can offer. For those who can get it right, the rewards are potentially immense. Join us to explore the issues involved – and the vast opportunities that now present themselves.
12:15	Combatting Uncertainty Through Innovation: The big disruptors As we enter a new decade our reliance on technology continues to grow and more and more disruptors are beginning to enter the market. Any of the major online consumer facing companies has adequate data and analytics to disrupt the airline sales process. Companies, from Google (already playing around the margins of distribution for many years), through Amazon, Facebook, Alibaba, or any number of online operations whose main businesses have morphed into data aggregators, highly skilled in interpreting personalised needs. They do not even need to enter the direct supply chain; the information they hold can be priceless for airlines and, sooner or later, priceless will convert to a price payable. Any new Blockchain technology provider could redefine how we look at a variety of processes throughout the aviation ecosystem from passenger and operational data, to loyalty, baggage tracking, MRO, security and distribution. What disruptors are driving new traveller behaviours? What technology is on the precipice of disrupting? How can airlines realign their strategies to include these new players? Should airlines invest in their own technologies or partner with established brands? Moderator: American Express, VP Strategy and Innovation, Johnny Thorsen Panel: ConsenSys, Managing Director, Lory Kehoe
13:00	Lunch and Networking
14:00	Aviation and Carbon Emissions - Pressure grows for net zero: Are we doing enough? School strikes by students in support of government action on climate change; a new popular environmental campaign (Extinction Rebellion) occupying central London for 11 days in Apr-2019; a near 40% increase in Green MEPs after European Parliamentary elections earlier this year. Concern for the environment, in particular climate change, is widespread and mainstream. In 2019, IATA CEO Alexandre de Juniac said “environmental sustainability is the greatest challenge to our industry’s licence to spread the benefits of air connectivity”. In Jan-2019, airlines started tracking CO2 emissions ahead of the 2021 start of the aviation offsetting scheme, CORSIA. Skyscanner, Commercial Director, Gavin Harris
14:15	Aviation Sustainability: How can tech help in minimising environmental damage? Despite being a highly debated topic, environmental technology is helping the Earth. Some might say technology in general hurts the environment, but thanks to some forms of tech, the world is becoming a better place a little at a time. In aviation terms, cleaner renewable fuels, digital formats to go paperless and more efficient aircraft are mere examples of new technology3 designed to improve the industry’s carbon footprint. What impact is flight shaming having on aviation? How will governments respond? Airlines led the world with a programme for reducing emissions and are increasingly efficient, but they have not got the ear of the public. What should they do? What technologies exist to help drive change and limit footprint? Moderator: Skyscanner, Commercial Director, Gavin Harris Panel: A4E, Managing Director, Thomas Reynaert Finnair, VP Sustainability, Anne Larilahti
15:00	New Technology and Retailing Keynote Travelport, Global Head of New Distribution, Ian Heywood
15:15	New Technology and Retailing Moderator: Travelport, Global Head of New Distribution, Ian Heywood Panel: Lufthansa Group, Head of Distribution, Xavier Lagardère Saudia, VP Sales, Marketing and Product, Richard Nuttall
16:00	Coffee Break and Networking
16:30	Innovation Roadshow CAE Parc Aviation, Managing Director, Keith Butler
16:40	AI and Executive Management: Using tools and new techniques to ask the right questions Airlines are increasingly touting their applications of Artificial Intelligence (AI), and their commitment to strengthening the expansion of AI throughout their business. Those airlines also are working to better leverage the volumes of data they collect on a regular basis. Research firm Markets and Markets has estimated investment in AI by the aviation sector should grow from USD152 million in 2018 to USD2.22 billion by 2025. Air Canada recently declared that data had become the new oil, and the company was in deep planning in exploring and drilling through and commercialising its customer rich data. At that time, Air Canada explained it was working with Persado, which helps its clients identify AI generated language to create higher levels of resonance among customers. Maximising the use of available data is perhaps one of the biggest challenges airlines of all business models face in the future. What AI technology is available to airlines to improve efficiency, customer loyalty and satisfaction? How will AI change the way airlines do business? Are customers driving the need for AI technology?fv
17:25	Closing Remarks CAPA - Centre for Aviation, Chairman Emeritus, Peter Harbison
17:30	End of Day 1
19:00	Pre-Dinner Drinks Location:
19:30	Roundtable Dinner Location:

CAPA Airline Leader Summit: Making Money 2020