ACTE-CAPA Global Conference Sydney 2016
AGENDA - Day 2 - Tuesday 22nd November
08.15 – 09.10: Commencement Refreshments & Networking in InterACTE
09.10 – 10.45: General Session 3
09.10: Chairman’s welcome
09.15: General Session Introduction: American Express Australia Limited, Head of Client Management - Large Market Australia & NZ - Global Commercial Payments, Jason McClintock
09:25: Travel Management Pain Points: Are TMCs really listening to customers?
We’ve listened to the procurement experts and now we turn to what travel managers and travellers want. Are they aligned to procurement? This lively point, counter-point debate brings together a unique dual panel to hash out one of corporate travel managers’ main points of frustration – the often-heard sentiment that suppliers simply don’t ‘get’ what managers AND their travellers want. Do the ‘buyers’ really care?
Representatives from all sides come together to address the issues where alignment and open communication have seemed to be insufficient. Hear the issues discussed openly and gain insights into the solutions that may be on their way.
Do Travel Buyers understand what Travel Managers want, and the needs of their travellers? Are these priorities and needs negotiated out of the solution that suppliers (TMCs, Airlines, Hotels etc) can provide once procurement are finished in the process?
- Are TMCs and Suppliers doomed to fail in meeting Travel Managers and Travellers expectations?
- Carlson Wagonlit Travel, Director, Program Management Australia & New Zealand, Suzanne Quinn
- HRG and Fraedom, Manager Online and Supplier Strategies, David Lorimer
- Stockland, Head of Indirect Procurement, Narelle Mills
- Western Sydney University, Manager, Corporate Travel & Groups, Anne Hennessy
- Syngenta, Indirect Procurement Manager, ANZ & APAC Category Manager, Travel, Jennifer Barclay
10.05 - 10.40: Benchmarking & Data:10.05: The Australasian Corporate Travel Outlook: Where to for air fares?
Cutting edge market data and predictions on where the market is headed for the balance of 2016 and 2017.
- 4th Dimension, General Manager, Virginia Fitzpatrick
- Deloitte, Travel Consultant, Bryon Merzeo
- Airbnb, Business Travel & Partnerships Lead, Bond Leung
10.40: United Airlines Update
- United Airlines, Director Australia and New Zealand, Julie Reid
10.45 – 11:15: Networking & Refreshment Break in InterACTE
|11.15 – 12.15: Breakout Education Sessions 1 (3 Session options): Challenges & Solutions|
|Session 1.1: Technology (1)
Innovation Showcase: What’s New, Disruptive, Challenging!?
Technology is constantly changing and improving, traveller expectations are rising. This will impact on Corporate Travel. In this fast paced session of CTF Talks (Corporate Travel Future Talks), we hear what’s hot, what’s not, what’s coming, what’s here – strap yourself in!
Presenters will answer:
|Session 1.2: Procurement (1)
Negotiating and contracting Hotels
1) It’s best to keep most of your volume with one group
Moderator: Changing Times,Director, Richard Savva
|Session 1.3: Payments (1)
Changing Payments World
We have learned all about virtual payments, but have we learned how to implement them? There have been big changes in Virtual Payments and changes to surcharging rules. In this session, we will explore the bigger picture related to acceptance and implementation. The 'real world' scenarios have varied widely among those just getting started with a Virtual Payments programme. Hear from your peers what has worked, the biggest challenges that can be anticipated, and what lessons they have learned during the implementation process.We address two key points:
Moderator: Martin Warner
12.15 – 13.15: Lunch
Sponsored by United Airlines, held in Feast Restaurant, Level 1, Sheraton on The Park
|13.15 – 14.15: Breakout Education Sessions 2 (4 Session options)|
|Session 2.1: Technology (2)
An insight into business travel trends – is your travel investment paying off?
|Session 2.2: Procurement (2)
The Evolution of Corporate Air Travel Agreements & Relationships
|Session 2.3: Payments (2)
Best Practice in Corporate Travel Payments
|Session 2.4: Future Traveller (2)
The Modern Traveller Profile:Understanding the Implicationsfor Your Travel Policy
Business travel spend is once again on the rise and corporate travel managers are under more pressure than ever to demonstrate the value of company travel spend.
In this session Amadeus will discuss the current challenges facing corporate travel managers and how by choosinf the right technology solutions, they can meet the demands of the corporation and the needs of travellers.
We will discuss from both TMC and corporate perspective the role technology plays in running and effective travel management program and what recent advancements in travel IT mean for the corporate travel sector.
We look at emerging trends and the Next Generation in corporate travel platforms, investigating what the business traveller of the future will expect from their travel program.
Amadeus IT Pacific, Head of Travel Management Solutions, Gena Signorini
New research explores the changing dynamics of negotiating corporate air travel partnerships. Learn how corporate travel managers negotiate, with consideration to how emerging distribution channels impact airline marketing and communication strategies that could influence traveller's buying decisions.
Moderator: Changing Times,Director, Richard Savva
From physical cards to ghost accounts, single-use virtual payments and disruptive technologies yet to emerge …. the options available in 2016 for card-based travel payment solutions will continue to evolve and grow in number. In this session, we will explore what a travel program should expect of a card payment solution. We will look at examples of best practice in the SME and corporate segments, picking these card payment solutions apart to identify exactly what makes them work so well from both the CFO’s and the Travel Category Manager’s perspectives.
Moderator: Diners Club Australia,Managing Director, Richard Wilde
Both the demographics and preferences of today's corporate traveller have changed significantly in recent years. New research offers a clear 'profile' of today's traveller. Through understanding their profile and preferences, discover opportunities to build a travel program that better meets their needs, which in turn yields benefits ranging from improved compliance to enhanced traveller satisfaction; and realise the cost savings that can directly result from those improvements.
Moderator: American Express Global Business Travel, Senior Consulting Manager, Richard Johnson
14.15 – 14.45: Networking & Refreshment Break in InterACTE
14.45 – 17.00: General Session 4 - Wrap & Great Debate
14.45: General Session Introduction
Air Canada, General Manager Australia, Paul McLean
14.45 - 15.20: General Session - Executive Panel: What have we learned (through the day and a half)?
An interactive session to tackle all the controversial and challenging issues raised over the past day and a half. Martin Warner and his ‘spies’ have been sitting in on all the sessions and will bring all the threads together.
- What do the disruptive innovations mean for corporates? Do they work in the ’real world’?
- Carlson Wagonlit Travel, Managing Director Australia & New Zealand, Lisa Akeroyd
- HRS, Vice President Global Solutions, Jason Long
- International SOS, General Manager, Adam Maine
15.20 - 15.50: Executive Panel: Round Table Discussions
We’ll review the results of polls at ACTE/CAPA events held in Brisbane, Sydney, Melbourne, Adelaide and Perth this year and examine their implications for travel managers as we workshop some of the challenges posed by industry disruption.
Moderator: Allan Leibowitz
15.50: Prize Draws: With thanks to RedBalloon, Uber & Scoot
16.00 – 17.00: Closing debate: Q and A of the future of Aviation & Corporate Travel
Join ABC #qanda host and one of Australia's most respected and awarded journalists Tony Jones for the ultimate Q and A of Aviation & Corporate Travel. A panel of senior and knowledgeable experts and questions from the audience will delve into the Corporate Travel scene and not shy away from the tough questions. Airlines, Hotels, TMCs, Duty of Care, The Sharing Economy for Corporate Travel, Millennials Impact and much, much more.
Moderator: Quentin Dempster, Journalist and Author, ABC
- Airbnb, Head of Public Policy, AU and NZ, Brent Thomas
- American Express Global Business Travel, Australia & New Zealand, Vice President & General Manager, Joanne Sully
- Microsoft Procurement, Group Manager, Global Travel & Expense, Sourcing Strategy & Operations, Georgie Farmer
- CAPA - Centre for Aviation, Executive Chairman, Peter Harbison
- Amadeus IT Pacific, Managing Director, Tony Carter
- Qantas - Head of Business & Government Sales, John Simeone
17.00 – 19.00: Closing Reception