Why is the US airline system dysfunctional?

WEEKLY REFLECTIONS WITH RON KUHLMANN AND THE CENTRE. When our children were small, one of their favorite books was Sam's All Wrong Day, in which a small boy suffers a series of misadventures that seem overwhelming. But, being a children's book, it all eventually turns around. Yet if the grown-up Sam works for an airline, his story may not have such a rosy ending-especially if his employer is a US carrier.