13-Apr-2011 3:30 AM
US airline service quality incrementally better in 2010
Analysis
The annual Airline Quality Rating, jointly issued by Brent Bowen of Purdue and Dean Headly of Wichita State has been released. The good news is that the combined US industry achieved its best performance since 2004 and has shown improvements each year since 2007 when the news was grim all around.
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