Loading

United Airlines begins to show signs of improvement and stability: customer service and operational

Analysis

One of the most significant challenges United Airlines has faced in its unsettling merger integration is operational improvement. The company suffered a high profile operational meltdown in the summer of 2012 that sent some lucrative business passengers searching for a more reliable airline. In 2014 and 2015 the company also endured technological challenges that disrupted its operations.

During the past two years United has worked to shore up its operational performance as Delta Air Lines, on a mainline level, continues to outshine its peers in the large global network airline category. Part of United's strategy to improve its operational integrity entails investment in updated technology and changes in flight patterns to maximise efficiency.

Those efforts are starting to show positive results, but obviously it will take some time for United to reach the operational performance of its rival Delta, whose supremacy will be temporarily affected by an Aug-2016 technological outage. United's renewed focus on operations had started prior to the late 2015 management shake-up at the airline; but its performance under the direction of a new CEO should continue to improve steadily.

Read More

This CAPA Analysis Report is 1,208 words.

You must log in to read the rest of this article.

Got an account? Log In

Create a CAPA Account

Get a taste of our expert analysis and research publications by signing up to CAPA Content Lite for free, or unlock full access with CAPA Membership.

InclusionsContent Lite UserCAPA Member
News
Non-Premium Analysis
Premium Analysis
Data Centre
Selected Research Publications

Want More Analysis Like This?

CAPA Membership provides access to all news and analysis on the site, along with access to many areas of our comprehensive databases and toolsets.
Find Out More