Virgin Atlantic Airways launches digital concierge service
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Background ✨
Virgin Atlantic previously announced its partnership with OpenAI and Tomoro.ai to develop a digital concierge featuring advanced voice mode as part of a broader product and fleet strategy, which also included new digital platforms and a mobile app scheduled for launch from December 20251. The carrier also launched an 'AI Champion' apprenticeship to upskill staff in AI tools such as ChatGPT2.