25-Jan-2017 8:35 AM
Rolls-Royce launches product care and MRO offering for lessors
Rolls-Royce launched (24-Jan-2017) 'LessorCare', a new service tailored specifically to the needs of lessors. The service offers a range of products under a single framework, while still allowing lessor customers the opportunity to adapt the level of service through the life of the engine. The framework will cover:
- Customer support, including access to Rolls-Royce's network of technical support, publications, and training;
- Transitions services, including access to MRO and availability services, to ensure aircraft move faster and more efficiently between leases. Services include return condition management, remarketing support, and maintenance value portability;
- Asset management, based on Rolls-Royce airline customer relationships to help lessors maximise engine values through their life-cycle. This includes the incorporation of enhancements to OPERA (Operating Lessor Engine Restoration Agreements) within LessorCare.
Beyond these initial services, Rolls-Royce will continue to work with lessor customers to develop LessorCare, working towards even closer integration between engine services and the lease agreements that lessors have with airlines. This will allow Rolls-Royce and lessors to improve value delivery to common airline customer during the lease and transition of an aircraft. [more - original PR]