Qantas: NDC implementation suffered 'a big shock' with the pandemic but 'we didn't actually stop'

Qantas head of distribution Nadine Dawood-Morgan, speaking at CAPA Live February 2021, commented (10-Feb-2021) on the carrier's plans for NDC implementation following the start of the COVID-19 pandemic, stating: "It obviously had a big shock… We had a lot of momentum already going and there was a pause across the industry". She added: "Some of our partners were just in survival mode, some took a deep breath and went 'maybe this is an opportunity to double down'". She concluded: "We definitely slowed down, we didn't actually stop though, and we had our production environment open and we kept going. It was quite short-lived that pause because we kept going. Some of our partners really wanted to accelerate".