Ryanair CEO, Michael O’Leary, predicted that once he resigns as CEO in two years time, the public perception of Ryanair would improve (Sunday Independent, 03-Jan-2010.
Ryanair: "I think there will be great joy [when I leave], I think there will be dancing in the street at the idea of O'Leary leaving Ryanair. It will be a nicer, warmer, caring airline with me gone. I think half our passengers would like to see me dead and buried, actually, and eventually they'll get what they want. Frankly, I couldn't care less as long as they fly with us… I don't think I've done a very good job on the whole customer image of Ryanair… One way or another we're going to change come 2012. That is probably the time you want to change the image of Ryanair. It is very easy to change the image of Ryanair. Just take me out of it….I'm very good at running an airline which has very low costs, is very punctual and delivers what it says on the tin, but I don't have the skill set to make us warm and loved and I just don't give a rat's," Michael O’Leary, CEO. Source: Sunday Independent, 03-Jan-2010.