Power to the passenger: Malaysia and Australia put forward amended refund rules
The Malaysian Aviation Commission released an amended Malaysian Aviation Consumer Protection Code 2024 which took effect on 02-Sep-2024. Under the amended code, airlines are now required to offer the option of a refund in the original mode of payment if a flight is delayed by more than five hours.
Australia has also proposed an overhaul of its passenger protections and competition monitoring under the Aviation White Paper, with plans for a new independent aviation ombudsperson and an Aviation Customer Rights Charter.
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