HK Express launches 'Cabin Connect' inflight service system
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Background ✨
HK Express previously signalled a broader “mobile first” push, with COO Sinéad Conroy saying passengers wanted self service “90% of the time” and that it worked with Hong Kong International Airport on mobile check in and self service bag drop, targeting 80% mobile services by 20261 2. It also introduced U-First flight delay protection, using automatic real-time monitoring and offering lounge passes or HKD80 for delays of 90 minutes or more3.