19-Apr-2010 9:43 AM

Air New Zealand: UK flight disruptions

Direct News Source

18-Apr-2010 Airspace around the UK and Europe remains closed to all carriers now until at least midnight tonight 18 April (NZ time).

As a result:

Tonight's NZ2 service to Los Angeles and London will terminate at Los Angeles.

There is no scheduled service tonight from Auckland to London via Hong Kong.

Air New Zealand continues to strongly advise passengers with travel plans to affected parts of the UK and Europe to NOT commence their travel today. This applies to any Air New Zealand service and any connecting flight on another carrier to affected parts of UK / Europe.

Should passengers still decide to travel and there are disruptions to their plans, costs incurred will be at their expense. In addition, Air New Zealand has been informed there is no available accommodation in stop over points like Los Angeles or Hong Kong.

Passengers may defer their travel to another Air New Zealand flight without penalty. Those who no longer wish to travel can apply for a full refund.

Customers should continue to check the Air New Zealand website for regular updates, call 0800 737 000 (within New Zealand only, if outside of New Zealand go to Contact Us) or check with their travel agent.

Further updates will be provided as information becomes available.