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Chilean watchdog reprimands nine carriers for failing to inform passengers of rights

5-Oct-2012 11:38 AM

Chile's National Consumer Serivce (SERNAC) announced (03-Oct-2012) legal action against LAN AirlinesIberia, Copa AirlinesAerolineas ArgentinasAeromexicoSky AirlineTAM AirlinesAviancaTACA, and PAL Airlines for failing to inform passengers of their rights should their flight be delayed or cancelled. SERNAC cited Article 133 of the Air Code, which states carriers must display customer rights in a prominent place and/or provide customers with a copy of these rights, including providing free phone calls, food and accommodation should they be denied boarding. SERNAC director Juan Antonio Peribonio stated, "Consumers who arrive at their confirmed flight time [but are denied boarding] are entitled to be compensated with food, phone calls and whatever they need before they re-embark. Airlines can not ignore or fulfill that obligation as they please." [more - original PR - Spanish]