13-Apr-2016 1:12 PM
American Airlines: Peoples’ memories are biggest challenge in transformation, moving forward
American Airlines CEO Doug Parker, speaking at the CAPA America Aviation Summit 2016, stated (12-Apr-2016) the biggest challenge in transformation and moving forward are peoples' memories, with "so much of the history ingrained in all of us, the team members." He said people need to forget old rules and move forward with new ones.