Air Niugini confirms launch of Customer Experience Transformation Programme
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Background ✨
Air Niugini previously outlined a 2025-2027 corporate plan focused on on-time performance, financing and operational efficiencies, with CEO Gary Seddon citing staff development and technology such as digital performance-analysis tools to support “world-class service” amid rising costs.1 It also rolled out customer-facing initiatives including a centralised customer service solution to track and route queries across channels, and enabled points-and-cash payments on its website.2 3