Air Mauritius outlines 10 'Future-Fit Game Changer Strategies'

Air Mauritius CEO Andre Viljoen outlined (23-Oct-2026) the following 'Future-Fit Game Changer Strategies', following an organisational review:

• Strategies:
  1. Perfecting the basics;
  2. Continuous organisational 'culture transformation' with values-based consequential leadership;
  3. Driving the company's strategic purpose;
  4. Developing a fit-for-purpose network to maximise revenue and future growth. Seabury Aviation Partners has completed a 10 year network review and route profitability criteria are being applied;
  5. Modernising the fleet. The Seabury review recommends introducing narrowbody aircraft and reassessing three A350-900s on order. An RFP for up to five narrowbodies is underway, alongside a proposed conversion of one ATR 72-500 to a medevac and cargo configuration for the Rodrigues route;
  6. Deepening airline partnerships to maximise revenue;
  7. Improving efficiency, revenue recapture and cost reduction;
  8. Building service quality;
  9. Continuous business model improvement;
  10. Continuous ESG expansion. A sustainability strategy is in development for 2026 to 2030;
• Actions and outcomes:
  • Established a 'Fuel War Room' covering flight planning, weight reduction, auxiliary power unit management and tankering;
  • Establishing an 'Efficiency and Cost Control Office';
  • The focus for Aug-2026 to Jul-2027 will be to revamp the onboard experience through changes covering crew service for business and economy class, "mindset training", service procedures including dine-on-demand, and a reviewed food and beverage offering. The programme covers crew training, menu improvements, communications and a sharper focus on passengers. The carrier has delivered lounge upgrades and a refurbished Ebene ticket office;
  • Technical dispatch reliability reached 98.72% in Jul-2026, the best monthly result since 2020 and continuing a 12 month upward trend;
  • Customer satisfaction increased from 72.2% in Sep-2025 to 76.1% in Aug-2026;
  • Net Promoter Score for the 12 past months rose from +9.4 to +23.1, compared to the previous period.

Air Mauritius also reported that it signed MoUs and collective agreements with unions. The airline and staff co-created the values of accountability, integrity, respect and courage. Leadership, engagement and succession programmes are underway. [more - original PR]