Update for Tigerair customers travelling on Friday 25 January and the Australia Day long weekend

There has been media commentary recently about planned industrial action proposed by the Australian Federation of Air Pilots (AFAP) members on Friday 25 January and the Australia Day long weekend.

Tigerair wishes to reassure customers that earlier this week all flights originally scheduled between 0500 - 0900 on Friday 25 January were re-scheduled as part of proactive contingency planning to minimise the impact of the proposed stoppage of work by the AFAP pilots. Flights scheduled on Saturday 26 - Monday 28 January will not be impacted by a stoppage of work by pilots.

All customers have been notified directly via SMS and email about the changes to their flight schedule and re-accomodation onto the next available Tigerair or Virgin Australia service, and will have already received their new itinerary if impacted.

Tigerair provides the following advice to customers travelling during this period:

• Please plan to arrive for your flights as scheduled unless otherwise notified by Tigerair.
• If any change should be made to your flight, we will be in contact as soon as possible by SMS and email with your options, including re-accommodation on another Tigerair Australia or Virgin Australia service wherever possible.
• If you booked through a travel agent, please contact them directly for further assistance and check that they have given Tigerair Australia your contact details.
• Please ensure we have your most up-to-date contact details by visiting our Manage My Booking page.

For any queries about your booking, please contact our Customer Contact Centre