Travel from New Zealand to Australia - MIQ

All passenger flights operating from New Zealand to Australia for travel between 1-24 September 2021 have been cancelled, these cancellations will appear in the GDS today.

Air New Zealand will contact customers with an email address in their PNR to let them know that their flight is cancelled and to contact their travel agent to discuss options.

Air New Zealand has secured limited space in Managed Isolation in Australia (MIQ), and the following flights will be available for sale from 10.00am NZT on Thursday, 2 September.

These flights will be available for sale via airnewzealand.com.au and in the GDS later that day.

Due to the limited number of seats we recommend booking online as seats will sell quickly.

Customers who wish to use existing tickets/credits to book on a Managed Isolation flight via airnewzealand.com.au will need to purchase a new ticket and upon receipt of proof of purchase we will authorise a refund, subject to the following conditions:

• The traveller's names are the same on the original ticket and the new ticket purchased.
• The original ticket was for travel from New Zealand to Australia for travel from 16 August 2021.

Please complete this form if your customers are eligible for a refund.

Please note: there are minimal seats for sale on these flights due to managed isolation space allocated by the Australian Government. Flights will be sold on a first-in first-served basis, there is no compassionate allocation.

All travellers on these flights will be required to:

• Present a negative pre-departure COVID-19 test taken within 72 hours of departure. Please visit the Australian Government's website for more information on the pre-departure test requirements.
• Complete a health check upon arrival.
• Present a completed Australia Travel Declaration (ATD).
• Follow any State Government entry requirements - please visit the Australian State Government websites for the most up to date information.

All customers affected by this change have flexibility as shown in the Customer Flexibility Guide.

Frequently asked questions:

Do customers need to book Managed Isolation in Australia?
No, when you book a seat on one of our red flights (currently all flights from NZ-AU for travel between 1-24 September) then you do not need to book MIQ separately.

Are there additional seats for people travel due to compassionate situations?
No, space in managed isolation is very limited and seats are sold on a first in first sold basis, we cannot secure additional space due to compassionate reasons.

Is there a cost for MIQ?
Managed Isolation is managed by each individual State, please visit the State website below for more information:

• New South Wales
• Queensland
• Victoria
• Western Australia

If a family of four books travel on one flight and they want to share a room in MIQ does this mean that there will be more seats opened for sale?
No, we are unable to go over the number of seats that we've been allocated to sell per flight.

Are there any seats in the Premium Economy and Business Premier cabins?
We will only have Economy seats open for sale, however, if a customer would like to upgrade once they have a confirmed their Economy seat please contact Agency Sales.

Can customers fly to Sydney then catch a domestic flight home to another port in Australia? Customers must complete Managed Isolation upon arrival of their international flight. Once their stay in managed isolation is completed then they will need to follow the State guidelines for domestic travel.

Can these flights be used for transit customers?
At this stage, these flights are opened only to Australian's in New Zealand trying to get home.

Domestic New Zealand schedule update
We wish to advise of the following updates to our domestic New Zealand schedule due to Alert Level changes across New Zealand.

All domestic New Zealand flights for travel on 7 September 2021 have been cancelled, and the below new flights have been loaded and are available in the GDS.

Due to the Auckland region remaining in Alert Level 4 for a further 2 weeks, all domestic New Zealand flights to/from Auckland for travel between 8-14 September 2021 have been cancelled, and the below new flights have been loaded and are available in the GDS.

Air New Zealand will contact all customers with email contact details in their PNR to advise their flight has been cancelled and to contact their travel agent to discuss options.

At this stage, there are no changes to our current schedule outside of Auckland for travel between 8-14 September. However, this will be adjusted if necessary following the New Zealand Government's Alert Level 3 review due on 6 September 2021.

All customers affected by these changes have flexibility as shown in the Customer Flexibility Guide