State of Emergency in New Caledonia

Update of Air New Zealand's services to/from New Caledonia

We have made the decision to extend the pause of our direct services between Auckland and Nouméa until 22 June 2025.

If your flight to Nouméa is affected, we will not be rebooking you via alternative services and instead have opted to place your flight into credit. You will have 12 months from the day your credit is processed to book your next journey, and another 12 months to travel. For further information on credits, you can check out our website here.

If your flight was booked through a travel agent, please contact them directly to discuss what options are available to you.

You may be eligible for a full refund

We understand that a credit may not suit your needs, If you have booked a refundable fare, you can request a full refund of your flight through Manage Booking.

Alternatively to request a full refund, please complete a refund request form.

Claiming expenses

Any expenses you may have incurred as a result of this flight cancellation should be discussed with your travel insurance provider.

More information

Information about your rights around flight disruptions can be found on our website here.

Thank you for your continued support

We apologise for the inconvenience this may have caused and appreciate your patience and understanding during this time