Managed return flights from Australia to New Zealand
The New Zealand Government have announced that they will be releasing additional MIQ spaces for New Zealanders to return from Australia to New Zealand. We are currently working through the schedule and requirements.
More information, including details on when seats will be released for sale, will be advised in due course.
Update - travel from New Zealand to Perth
Effective from yesterday, the Western Australia Government has re-classified travel from New Zealand to Western Australia from low risk to medium risk.
As a result, the Auckland to Perth passenger service on Sunday, 29 August 2021, will be cancelled and will operate as cargo only. The next scheduled passenger service from Auckland to Perth will operate on 1 September 2021. If your customers are eligible for travel, please rebook as permitted on the Customer Flexibility Guide.
Please visit the Western Australia Government's COVID-19 website for a list of who is eligible to travel from New Zealand under the medium risk jurisdiction. Travellers who are eligible for an exemption to travel to Western Australia must apply via the G2G pass.
To be eligible to travel, customers must provide the following at the airport:
- An approved G2G pass
- Should the Australian Government extend the pause on quarantine-free travel from New Zealand, a negative pre-departure COVID-19 test taken within 72 hours of departure will be required. Please visit the Australian Government's website for more information on the pre-departure test requirements.
Approved travellers arriving into WA after 12.01am, Thursday 26 August must:
- Complete a health check upon arrival.
- Present a completed Australia Travel Declaration (ATD)
- Self-quarantine in a suitable premise for 14 days
- Present for an initial COVID-19 test within 48 hours
- Present for a COVID-19 test if any symptoms develop during quarantine
- Present for a COVID-19 test on day 12 after arrival in WA (if still in WA)
These requirements are subject to change should the Western Australia Government adjust their risk classification of New Zealand. Please be aware, risk classification and associated entry requirements may change while customers are en route, and if so, customers would be advised upon arrival.
Customers who wish to make changes to their bookings have flexibility as listed on the Customer Flexibility Guide.
Thank you for your ongoing support during this time.
Customer contact details in bookings
We wish to remind agents that customer contact information is required in all bookings to ensure customers can be notified of changes that occur close to their departure.
To enable customers to be contacted we ask that you enter as an SSR into all bookings:
- Airpoints numbers
- Mobile and email addresses
GDS examples for adding mobile numbers:
Country code, then area code without leading zero(s), then the phone number without spaces.
- Sabre: 3CTCMA/6421234567-1.2 (A = All segments)
- Galileo: SI.P1/SSRCTCMNZHK1/6421747234 (Must be passenger related e.g. P1)
- Amadeus: SRCTCMNZ-6421747234/P1
GDS examples for adding an email address:
- Sabre: 3CTCE/JOHN.SMITH//GMAIL.COM-1.1
- Amadeus: SRCTCENZ-JOHN.SMITH//GMAIL.COM/P1
- Galileo: SI.P1/SSRCTCENZHK1/JOHN.SMITH//GMAIL.COM
Please remind customers to keep their Airpoints profile up to date and to opt-in for disrupt notifications. The Air New Zealand Mobile App supports customers with the best day of travel experience, which we recommend travellers download and use to take advantage of its full features.
For more information and to view the guidelines, please visit airnzagent.com.au