Lufthansa Group Fixprice Upgrade now available via Lufthansa City Center (LCC)
Lufthansa City Center (LCC) now offers its customers an upgrade to a higher travel class at a fixed price via the Lucy and Bridge-IT distribution platforms. This makes LCC the first Travel Management Company (TMC) to integrate this booking function and is made possible by LCC being connected to Lufthansa Group Network airlines' Direct NDC API and NDC Partner Program. The program includes the NDC Smart Offer: Lufthansa Group airlines' most competitive fares as well as ancillary products such as WiFi and lounge access vouchers.
With its Lucy and Bridge-IT systems, LCC bundles offers from service providers for travel agency partners at one digital location. In addition to NDC offerings, the Lucy and Bridge-IT LCC platforms also integrate complete GDS content. Both platforms particularly avail any corporate customer seeking access to Lufthansa Group airlines' Direct NDC API content and offer an integrated sophisticated Corporate Booking Tool. LCC and Lufthansa Group Network airlines are thus offering their customers a better booking experience in the business travel segment, which is supported by the latest IATA NDC@Scale certification.
Tina Roos, Senior Director Front & Mid Office Technology Lufthansa City Center Reisebüropartner GmbH, and Jens Schuster, Senior Director Franchising & New Distribution Technologies Lufthansa City Center International, emphasize: "LCC Headquarters ensures that all our members master the transition to tomorrow's TMC business model and excel in customer service. Lucy and Bridge-IT as distinct end-to-end distribution platforms are our technological solutions to achieve that. After having gone live in Q3 of 2018, we are pleased to monitor major productivity increases within those corporate agencies that have achieved high adoption of our platforms."
"Both LCC and Lufthansa Group Network airlines are committed to providing innovative travel services. Our goal is to provide our customers and partners with the services they want through the distribution channels they prefer. This is best done using the NDC standard. I am therefore pleased that we are able to offer additional services via the NDC channels together with Lufthansa City Center. By the end of 2020, we want to have at least 20 percent of our direct sales processed through our Direct NDC API," said Jürgen Siebenrock, Vice President Sales Home Markets & Global Key Account Management, Lufthansa Group Network airlines.